WMJobs
Library Customer Advisor
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Worcestershire County Council
Job Title: Library Customer Advisor (The Hive)
Salary: £13482.93 - £13696.91 per annum
Hours: 19.5 hours per week
Location: The Hive
Team: Libraries
Contract Type: Permanent
The Role:
This is a fantastic opportunity to work as part of the first integrated public and University Library in the UK.
The Library Customer Advisor role is diverse, exciting and no two days are the same. You will help our customers access a wide range of resources and services. A typical day could see you provide digital one to one support, lead events and activities such as a song or storytelling session for children or an online activity group for adults. Expect to learn something new every day in a fast-paced customer focused environment.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You will need to be enthusiastic, flexible and energetic, with excellent customer service skills. A will to find an answer to whatever question is asked is key.
You will have a strong background in customer service; possibly in retail, hospitality, community, education, early years or library work - but whatever your experience, your understanding of the customer will be crucial. If you enjoy working with people, thrive on providing excellent customer service and you would like to be part of an innovative and enthusiastic team, then we would like to hear from you.
Please outline how you meet the criteria in the Job Description and Person Specification in your statement.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Working hours are based on a 2 week rota and include some weekend working and some evening (until 10pm) working.
For further information please contact: Stephanie Jones (SJones1@worcestershire.gov.uk)
Equality & Diversity:
The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.
Application Closing Date: Tuesday 1st September 2026
Anticipated Group Interview Date: Wednesday 9th September 2026
Anticipated Group Interview Date: Friday 11th September 2026
Attached documents:
- Library Customer Advisor March 2010 PS.docx
- Library Customer Advisor March 2010 JD.doc
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills