East Midland Shared Services
Library Customer Advisor
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Contract Type: Permanent Working Hours: 6 hours/week - Saturday Only
- Week 1: Saturday: 09:30 – 16:00
- Week 2: Saturday: 09:00 – 16:00
- Week 3: Saturday: 09:30 – 16:00
Worker Type: Onsite Worker
Salary: Starting Salary is £25,583 (£13.26/hour) for level 1 and rising to £26,403 (level 3) per annum (Pro rata for part time)
Location: 1 Carrington Street, Nottingham, Nottinghamshire, NG1 7FH
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
- You can read more about the different benefits offered to colleagues working for Nottingham City Council here.
About the Role
Nottingham City Libraries are seeking to recruit a Library Customer Advisor – Saturday Only who will be based at Nottingham Central Library. The library is spread over three floors and includes feature book walls, an immersive storytelling room, free access to computers, specialist resources, a learning lab, meeting rooms, exhibition space and a café. The library also houses an extensive Local Studies collection and a dedicated Business & IP Centre.
We’re looking for people with excellent customer service skills who love helping others and who would welcome the chance to inspire people to read, learn and enjoy culture. As a Library Customer Service Advisor, no two days would be the same. You may be assisting with a children’s event/activity, helping someone to fill in a job application or to choose their perfect book to read. Our libraries offer a wide range of services and you will make sure that everyone’s experience with us is a positive one. You will be enthusiastic, self-motivated, energetic and proactive in looking for ways to develop and improve library services and outcomes for customers. You will also be committed to supporting the delivery of arts, cultural and learning services delivered through libraries.
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About You
The ideal candidate will have:
- Able to deliver high level customer service to a range of citizens
- Excellent written and verbal communication skills
- An excellent team player
- Able to organise, multitask and prioritise
- An ability to use information technology as applied in the workplace
- This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, is an essential requirement for the role.
- A DBS enhanced check for a regulated activity is required for this post.
You can find the job description for this post here
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
For informal enquiries please contact Robert Arnold by email here.
Closing Date: 22/03/2026
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.
Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.
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In addition to working within a great team and a competitive salary you will have access to:
- 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually
- Access to a generous, defined benefit pension scheme offering 17.9%
- Smart Working – to support your work life balance
- Health and wellbeing benefits including access to our Employee Assistance Programme
- Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair, inclusive and Disability Confident Employer, welcoming applications from people of all backgrounds, identities and abilities. We recruit for diversity and value difference.
If you are a disabled candidate and wish to be considered under our Guaranteed Interview Scheme, please indicate this within your application. We are committed to making reasonable adjustments throughout the recruitment process and employment journey.
We are proud signatories of the Armed Forces Covenant and welcome applications from serving personnel, veterans, reservists and military families.
We particularly want to hear from you if you are from Minority Ethnic communities, identify within the LGBTQ+ community, or are disabled. These groups are currently underrepresented in our workforce, and we are committed to better reflecting the communities we serve.
We are supportive of flexible working arrangements wherever possible and encourage candidates to discuss this with us during the recruitment process.
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