The University of Manchester
Library Experience Advisor (two posts available)
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Library Experience Advisors Wanted
We are looking for two Library Experience Advisors to join our friendly Library Experience Team. You’ll play a key role in creating a welcoming environment by offering friendly, user-focused support across our library sites, helping ensure every visitor has a positive and productive experience.
About The Role
In this role, you will:
- Support library users directly, helping them navigate and confidently use library systems, databases, and collections.
- Connect users with library services, resources, and spaces.
- Provide clear, responsive, and supportive help in person and online.
- Contribute to maintaining welcoming, accessible, and well-managed library environments.
The role is campus-based.
About The Library Experience Team
The Library Experience Team serves as the first point of contact, handling membership applications, customer enquiries, as well as accessibility support. By providing excellent frontline services and maintaining library spaces, they help all visitors feel welcome, supported, and productive.
Recruitment Process
We welcome applicants from all backgrounds, whether you already work in higher education or come from sectors such as education, student support, hospitality, retail, or community services.
If you require any reasonable adjustments throughout the recruitment process, please let us know.
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Shortlist
As a first element of the shortlisting process, we will assess candidate’s applications against the person specification in the job description. To make the most effective use of your application, please clearly state what experience you have for each element of the person specification, doing your best to evidence all the essential knowledge, skills, and experience.
Interview
Shortlisted candidates will be invited to interview. You’ll have the opportunity to discuss your experience, demonstrate how you would apply it to this role, and share ideas with the interview panel.
Please be aware that due to the number of applications we receive we will unfortunately not be able to provide individual feedback on your application.
Other Requirements
- To work assigned shift patterns
- To work at any Library site as required
- To be flexible in relation to hours of work as may be reasonably requested from time to time
- To wear branded clothing
What you will get in return:
- Fantastic market-leading Pension scheme
- Excellent employee health and wellbeing services including an Employee Assistance Programme
- Exceptional starting annual leave entitlement, plus bank holidays
- Additional paid closure over the Christmas period
- Local and national discounts at a range of major retailers
As an equal opportunities employer, we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation, and transgender status. All appointments are made on merit.
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Our University is positive about flexible working – you can find out more here
Hybrid working arrangements may be considered.
Please note that we are unable to respond to enquiries, accept CVs, or applications from Recruitment Agencies.
Any recruitment enquiries from recruitment agencies should be directed to People.Recruitment@manchester.ac.uk.
Any CV’s submitted by a recruitment agency will be considered a gift.
Please note this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.
Enquiries about the vacancy, shortlisting, and interviews:
- Name: Paul Ralphs, Assistant Library Experience Manager
- Email: paul.ralphs@manchester.ac.uk
General enquiries:
Technical support:
- Jobtrain: 0161 850 2004 https://jobseekersupport.jobtrain.co.uk/support/home
This vacancy will close for applications at midnight on the closing date.
Please see the link below for the Further Particulars document which contains the person specification criteria.
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