Somerset Council
Library & Information Assistant
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Salary: Grade 15, Ranging from £4,084 - £4,214 per annum. Contract: Permanent. Hours: 6 Hours per week – Saturdays. Closing date: 17/08/26
About the Role
As a Library and Information Assistant, you will deliver a welcoming, customer-focused library service, supporting a diverse range of users to access resources, digital services and self-service facilities.
You will promote library activities and services, help customers use technology and online tools, and contribute to events and day-to-day operations. Working collaboratively with colleagues, volunteers and community partners, you will play a key role in creating an inclusive, accessible and well-presented library environment.
How You'll Make a Difference
- Deliver a high-quality, customer-focused library service, responding to enquiries in person, by phone, email and online, and resolving issues or escalating where needed.
- Welcome visitors as a first point of contact and promote inclusive, accessible support in line with equality, diversity and wellbeing values.
- Help customers access library resources, digital services and self-service tools, supporting use of IT systems, online platforms and personal devices.
- Promote library services, events, reading materials and digital resources, encouraging independent use while supporting those who need additional help.
- Support and deliver a range of activities and events and inspire a love of reading for all ages.
- Maintain attractive, well-presented stock displays and a welcoming library environment.
- Work collaboratively with volunteers, community groups and partners, supporting positive volunteering opportunities.
- Contribute to service performance by understanding targets and maintaining compliance with relevant policies, including data protection and copyright.
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What You'll Bring
- Knowledge of library service legislation and requirements.
- Broad general knowledge, an interest in books, and digital awareness.
- Understanding of the needs of diverse library users and community groups.
- Experience communicating effectively with a wide range of people.
- Confident using digital technology and IT systems to support service delivery.
- Committed to continuous learning and personal development.
- Strong verbal, written and numerical skills, with the ability to communicate at all levels.
Why Join Us?
At Somerset Council, we're a progressive organisation committed to improving lives and shaping better services for our communities. Based in one of England's most beautiful counties, it's a great place to build your career and enjoy an excellent quality of life.
- Generous annual leave plus bank holidays, with the option to purchase additional leave.
- Local Government Pension Scheme (LGPS), one of the UK's most enhanced and secure pension schemes.
- Flexible and hybrid working arrangements to support work-life balance, where service needs allow.
- Health and wellbeing support, including access to confidential employee assistance services.
- Paid volunteering opportunities, helping you make a difference both inside and outside of work.
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Find out more about working at Somerset Council: https://www.somerset.gov.uk/jobs-and-careers/working-at-somerset-council/
Further Information
- 25 days’ annual leave (additional to bank holidays), Pro Rata for Part Time.
- This is a customer facing role based at Yeovil Library.
- Unfortunately, we are unable to offer sponsorship for this role. We are only able to proceed with candidates who already have the right to work in the UK without the need for VISA sponsorship.
For an informal chat about the role, you can contact Paul Hawkings, Library Supervisor at paul.hawkings@somerset.gov.uk
We believe diversity makes us stronger and are committed to creating a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences, whose unique perspectives help us better serve the people of Somerset.
You can find a copy of the job description here: AG0358 Library and Information Assistant 1192/AMB
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