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Licensing Assistant
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Sandwell Metropolitan Borough Council
General Licensing Team - Licensing Assistant – 12-month Post
Salary - Band C, SCP 5-8 (£25,583 – £26,824 per annum)
Contract - 12-month Fixed Term/Secondment
Closing date – 12 August 2026
Interviews – 20 August 2026
Secondment Opportunity - Interested candidates must obtain their line managers permission before submitting a CV
An exciting opportunity has arisen for a Licensing Assistant to join the General Licensing Team within Regulatory Services.
This is a varied role covering a wide range of licensing areas, including Licensing Act 2003, Gambling Act 2005, Scrap Metal Dealers 2013, Street and House to House Collections. You will play a key part in providing a high-quality, customer-focused service to residents, businesses, and partners.
About You
We are looking for a motivated individual who can deliver high quality, customer-focused outcomes in relation to the Licensing Function. The post holder must be able to provide an accurate, timely support to the Licensing Service and Team.
To be considered for this role, you must:
- Hold GCSE Grade C (or equivalent) in English and Maths
- Be able to work both in a team and as an individual and to work unsupervised once capable in the role and take ownership of tasks to the end.
- Attention to detail is vital in this role.
- Will need to check several systems and ensure data is inputted accurately.
- To ensure any inconsistencies are identified and escalated to colleagues.
- Be able to demonstrate experience of using Microsoft products including Excel, Word, Outlook and being able to do an accurate mail merge.
- Have excellent communication skills and the ability to engage with a wide range of stakeholders.
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The Role
As a Licensing Assistant, you will be responsible for:
- Supporting the Licensing Officers and managers in delivering the licensing functions accurately and in a timely manner
- Offering excellent customer service to all customers, visitors, and colleagues, signposting customers for support as required.
- Chasing payments, updating annual fees database and spreadsheets making sure all information is checked and correct.
- Sending out letters, doing mail merges from excel spreadsheets, databases and checking for correctness.
- Ensuring any scanning is done accurately and labelled correctly to allow officers to access applications/documents remotely.
- Processing applications such as Lottery Registrations, Street and House to House Collection permit applications.
- Answering emails in a professional manner, to support communications with customers both internal and external and record these appropriately.
- Assist in contacting customers seeking clarification, information or updating the applicant/consultee on the application progress as directed and requested by the Licensing Officers or management.
- Undertake minute taking in team meetings and other admin duties. Completing data statistics report requests from third parties.
- Update the licensing section on council’s website.
Hours – 37 Hours per week, with the expectation of 5 days per week working in the office
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For an informal discussion about this opportunity, please contact Makhan Singh, Senior Licensing Officer, Email Makhan_SinghGosal@sandwell.gov.uk or Telephone: 07776 548837
To apply, please submit your CV along with a personal statement clearly demonstrating how you meet the criteria outlined in the job description and person specification to: PPP_Team@sandwell.gov.uk
Please note that CVs submitted without a supporting personal statement will not be considered.
We reserve the right to close vacancies prior to their advertised date if we receive a number of CVs. Therefore, you are strongly advised to complete and return your CV as soon as possible.
If you have a disability and require assistance in making an application or have experienced a problem whilst applying for a position, please contact PPP_Team@sandwell.gov.uk
If you are an internal candidate and currently at risk, please let the recruiting manager know.
If you wish to apply as Care Leaver or a Disability Confident candidate, please make sure to state this when submitting your CV.
For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs
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