Jigsaw24
Licensing Specialist
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About The Role
The Licensing Coordinator is accountable for delivering a proactive, accurate, and customer-focused renewals service that protects service continuity, strengthens retention, supports growth, and delivers trusted customer relationships.
Key Duties and Responsibilities
Renewal Pipeline Coordination
- Maintain an accurate customer renewals schedule and pipeline, ensuring upcoming license and subscription expiries are identified, categorized, assigned, and progressed in good time.
- Own and manage lower-value renewals through to completion, ensuring customers are engaged proactively, requirements are confirmed, and renewal outcomes are delivered successfully.
- Maintain accurate renewal records, forecasts, milestone tracking, and status updates, highlighting priorities, overdue actions, approaching deadlines, and potential expiry risks.
License and Subscription Validation
- Validate customer entitlements, quantities, subscription terms, renewal dates, and supporting information to ensure renewal requirements are accurate, complete, and ready for processing.
- Work with vendors and distribution partners to obtain renewal pricing, program information, and available options, supporting accurate quotation and proposal creation aligned with customer requirements.
- Identify licensing scenarios, missing information, or renewal complexity requiring further commercial or licensing review, escalating these to the Licensing Specialist where appropriate.
Renewal Insight, Risk, and Portal Management
- Coordinate the administrative requirements associated with licensing renewals from initial identification through to order readiness, ensuring documentation and internal records are complete.
- Maintain vendor portals, including deal registrations and supporting information required to progress renewal activity effectively.
- Identify renewal risks, delays, or potential lapses early, escalating issues and coordinating internal action to protect service continuity and support timely reporting.
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Renewal Risk and Escalation
- Escalate identified risks, blockers, or approaching deadlines to the Licensing Specialist or relevant stakeholder in sufficient time for corrective action.
- Maintain clear records of outstanding actions and follow up with internal stakeholders to ensure activity is progressed.
- Highlight recurring administrative or process issues that could impact renewal efficiency, service continuity, or customer experience.
Stakeholder Coordination
- Maintain effective working relationships across sales, purchasing, order fulfillment, finance, vendors, and distribution partners to ensure renewal information and actions are coordinated effectively.
- Liaise with vendors and distribution partners to obtain the pricing, documentation, and supporting information required for renewal preparation.
- Provide clear and timely renewal updates to internal stakeholders and support the Licensing Specialist with accurate information for customer discussions and commercial engagement.
Education, Skills, Knowledge, and Experience
- Highly organized and process-focused - able to coordinate multiple renewals, deadlines, and activities while following established processes consistently and identifying opportunities to improve operational efficiency.
- Responsive, dependable, and accountable - progresses assigned actions promptly, follows through on outstanding requirements, and takes responsibility for the quality and completeness of renewal activity within their remit.
- Detail-oriented and accurate - ensures renewal dates, quantities, pricing, customer information, and documentation are complete, correct, and maintained to support timely processing and reporting.
- Licensing aware and risk-conscious - understands licensing terminology, subscription structures, and renewal processes, while recognizing approaching deadlines, missing information, and potential delays and escalating appropriately.
- Clear and collaborative communicator - communicates renewal status, requirements, and outstanding actions effectively, working across internal teams, vendors, and distribution partners to keep renewal activity progressing.
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Who Are Jigsaw24
We truly believe our commitment to people, sustainability, and excellence is the driving force behind our success. To find out more about what we do and our passion for the environment, social responsibility, inclusion, and well-being, please see here.
Benefits At Jigsaw24
You will receive a wide range of benefits working at Jigsaw24, including:
- 26 days holiday
- Health cover including access to GP anytime, annual reimbursements for optical and dental, as well as counseling and wellbeing services
- Cycle2work
- Travel to work loan
- Free on-site parking
- Staff purchase scheme on fantastic Apple products and more
- Unlimited bistro coffee and tea facilities
- Enhanced family-friendly policies
- Pension scheme
- Electric Vehicle scheme
- Life cover
We are always on the lookout for hungry people who want to realize their potential. It’s not just about filling existing vacancies - it’s about what you can achieve. As a business, we never stand still. In fact, we encourage our people to follow their own path and help us improve how we all work. To find out more, please visit our “about us” section on our website by clicking here.
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