Canary Wharf Group
Lift and Escalator Operations Support
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Department: Infrastructure
Company: Canary Wharf Management Limited
Reporting to: Lifts & Escalator Services Manager
Job Summary
Working within the Lift & Escalator Department, the L&E Operations Support role supports the Lift & Escalator Services Manager in ensuring all landlord-owned lifts and escalators are maintained, safe, reliable, and operating to the highest standards across the Canary Wharf Estate. The role combines operational, technical awareness, asset management, and administrative responsibilities.
40 hours per week, 8am to 5pm, Monday to Friday.
Salary up to £45,000 p.a., dependent on experience.
Main Responsibilities
Health, Safety & Operational Assurance
- Ensure adherence to Health & Safety policies, statutory regulations, CDM requirements, and permit-to-work procedures.
- Support in reviewing contractor RAMS and support with permit approvals.
- Maintain operational records relating to LOLER inspections, audits, and contractor performance.
- Support the L&E team with management of the asset register, including updating emergency defects, equipment data, maintenance records.
Asset Performance & Operations
- Register and monitor contractor call-outs, repairs, and service restoration activities.
- Maintain asset and defect records through SharePoint and associated systems.
- Conduct routine inspections and condition assessments of lifts and escalators, ensuring assets are maintained to CWG standards and compliance requirements.
- Monitor maintenance programmes, contractor attendance, and service delivery performance.
- Support continuous improvement initiatives aimed at enhancing service delivery, asset performance, operational efficiency, contractor performance, and customer experience.
Contractor & Service Delivery Support
- Co-ordinate contractor activities and monitor performance against contractual requirements.
- Track actions arising from audits, inspections, and defect reports.
- Support delivery of major repairs, refurbishments, and modernisation projects.
Administration and Reporting
- Maintain accurate records of maintenance visits, inspections, repairs, and contractor documentation.
- Update departmental trackers including WIP, defects, and emergency response records.
- Prepare KPI reports, dashboards, and operational performance information.
- Support meetings, record actions, and track completion.
Emergency Response and Technical Support
- Provide support during equipment failures, breakdowns, and passenger entrapments.
- Attend site inspections with management and contractors when required.
- Support engineering teams to maximise equipment availability and minimise downtime.
- Carry out any other reasonable duties as requested by the Lift & Escalator Services Manager in support of departmental objectives.
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Financial & Administrative Support
- Support in raising purchase orders, processing invoices, and maintain accurate records.
- Support expenditure monitoring and departmental reporting.
Person Specification
- Minimum 3 years' experience within the lift and escalator industry or related building services environment.
- Good understanding of lift and escalator operations, LOLER requirements, and industry standards.
- Strong organisational and administrative skills.
- Proficient with Microsoft Office, SharePoint, and reporting tools.
- Excellent communication and stakeholder management skills.
- Technically aware of lift and escalator systems and safe working practices.
Health, Safety, and Welfare Responsibilities
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.
Environmental, Social & Governance (ESG) Responsibilities
Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.
Quality Management Responsibilities
In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.
Company Values
Commit to Excellence
- Act with integrity and deliver high performance
- Put our customers at the heart of what we do
- Resolve issues by providing high quality solutions
Foster Collaboration
- Find opportunities to collaborate with others across the business to achieve shared goals
- Encourage inclusive networks and treat others with respect and fairness
- Use knowledge to work effectively with suppliers / contractors to meet shared goals
Encourage Engagement
- Confident in making decisions appropriate to the role
- Learn from mistakes and listen to constructive feedback to improve performance
- Prioritise safety and actively support community, wellbeing, and sustainability programmes
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Take Ownership
- Take pride in delivering high quality service which exceeds expectations
- Committed to opportunities for self-development
- Take responsibility for my own performance and look for ways to improve
Embrace Innovation
- Embrace change and innovation
- Proactively suggest ways to improve our business and encourage others to share ideas
- See new challenges as opportunities to deliver effective change
What We Offer
Diversity and Inclusion
We recognise the importance of embracing diverse experience, skills, and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives, and skills and are committed to fostering a culture whereby everyone can reach their full potential.
Flexible Working
As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement, and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.
Learning and Development
At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience, and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships, and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.
Other Benefits
We are committed to building a safe, happy, and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts, and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.
If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.
Early applications are encouraged as we reserve the right to appoint at any point.
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