Aviva
Litigation Claims Handler
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Litigation Claims Handler - Salary circa £30,000
Location: Leeds
Duration: 18 month secondment
This is a great job for someone who has claims handling experience and is ready to take ownership of litigation road traffic accident claims. You’ll use your judgement to move cases forward, support clients and policyholders, and work towards the right outcome.
About Us
We support you to shine. DLG Legal Services is a legal services business, wholly owned by Aviva plc but operating independently as a law firm that is fully regulated by the Solicitor Regulation Authority. Joining us means combining the expertise of a specialist law firm with the support and opportunities that come from being part of Aviva.
The Role
You’ll join DLG Legal Services, managing your own caseload of litigation road traffic accident claims and delivering a high-quality service for our insurer clients. The role involves assessing liability, claim value and risk, gathering evidence and deciding the best way to move each case forward. A big part of the job is keeping clients and policyholders updated, explaining the court process clearly and helping them understand what happens next. Working closely with our insurer clients, you’ll manage cases in line with court rules and directions to reach the right outcome. Throughout, you’ll balance great client service with meeting agreed service levels and managing cases efficiently.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Skills and Experience
- Claims handling experience gained within an insurance company or law firm.
- Knowledge of the Civil Procedure Rules and Pre-Action Protocols, with experience assessing liability and claim value.
- Clear communication skills, with the ability to explain legal or technical information simply by phone and in writing, and an understanding of managing claims through the OCMC portal.
- Good organisation and attention to detail, with experience managing competing priorities, deadlines and your own workload.
- Experience using a case management system and working towards agreed targets or service levels.
What We Offer
- Starting salary circa £30,000 (depending on location, skills, experience, and qualifications)
- Bonus opportunity – 6% of annual salary. Actual amount depends on your performance and Aviva’s.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Aviva-funded Private Medical Benefit to help you get expert support when you need it
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discount
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer’s leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
About Aviva
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
Apply
We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email vivien.gergaly@aviva.com.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location