Management & Leadership

• Manage, motivate and develop case handlers to achieve agreed revenue, recovery, litigation, enforcement, quality and customer service targets.
• Plan and manage day-to-day workflow, resources, processes and performance to ensure service levels and operational standards are achieved and maintained.
• Hold regular team meetings and performance reviews to communicate priorities, review workloads, recognise success, resolve operational issues and maintain focus on delivery.
• Take responsibility for performance management of direct reports, including one-to-ones, objective setting, coaching, development planning and formal review processes.
• Support effective recruitment, onboarding and succession planning to ensure the right capability and capacity is in place to deliver the required work.
• Build and demonstrate business expertise in debt recovery litigation, infringement and enforcement, contributing to operational improvement and risk management.
• Interpret reports and management information to support performance analysis, decision making, forecasting and escalation of risks or variances from plan.
• Manage key stakeholder relationships across PPL, PRS and external supplier networks

You will have

Essential:

• Demonstrable legal qualification and significant equivalent experience in debt recovery or other relevant commercial litigation. Preferred qualification: Chartered Legal Executive or equivalent.
• Proven experience of managing high-volume debt recovery or other relevant commercial litigation activity, preferably in a business-to-business environment.
• Strong operational management experience, including leading teams, managing performance, delivering service levels and supporting colleague development.
• Experience of managing external suppliers such as law firms or other outsourced service providers.
• Working knowledge of debt recovery processes, civil litigation, enforcement activity and dispute resolution requirements.
• Strong understanding of credit management and related operational controls.
• Commercial awareness with the ability to balance recoveries, legal risk, cost, proportionality, business objectives and customer outcomes.
• Strong analytical skills with experience reviewing operational performance, trends, budgets, service levels and management information.
• Excellent stakeholder management skills with the ability to influence, challenge constructively and build credibility across operational, commercial, finance, legal, senior leadership and joint venture teams.
• Strong written and verbal communication skills, including the ability to present complex operational or legal matters clearly and pragmatically.
• Strong Microsoft Office and IT skills, with confidence using operational systems, reporting tools and workflow processes.
• Confident senior operational leader with the ability to engage, motivate and develop high-performing teams.
• Commercially minded and pragmatic, with sound judgement when balancing recovery potential, risk, cost, customer impact and business value.
• Collaborative and credible, able to build strong relationships with internal teams, external suppliers, legal providers and senior stakeholders.
• Analytical and detail-oriented, with the ability to interpret performance data and translate insight into practical action.
• Clear, concise and confident in communication, able to explain complex issues in a straightforward and accessible way.
• Resilient, solutions focused and adaptable, remaining calm and effective when managing competing priorities, challenging cases and operational pressure

Desirable:

• Knowledge of copyright infringement and/or the music licensing sector.
• Experience managing complex litigation, enforcement or supplier-led case portfolios across multiple recovery routes.