Change Grow Live
Lived Experience and Insights Lead
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West Kent | 6 Month Fixed-Term Contract
Hours: 22.5 hours per week
Great services aren't designed for people. They're designed with them.
The most meaningful change starts with listening.
At Change Grow Live, we're creating better futures by continuously evolving how we support people, communities and one another. As services change and technology develops, we want to ensure that the experiences, insights and ideas of the people who use our services remain at the centre of every decision we make.
That's where you come in.
We're looking for a Lived Experience and Insights Lead to help shape the future of our West Kent services. Someone who sees opportunity in every conversation, meaning in every experience and believes that listening well is one of the most powerful tools for creating lasting change.
This is a rare opportunity to influence service development, innovation and transformation while championing the voices of people whose experiences can help us become better, more responsive and more effective every day.
The Impact You'll Make
You won't simply gather feedback.
You'll uncover the stories, experiences and insights that help us understand what works, what matters most and where we can go further.
Working across West Kent, you'll build trusted relationships with people using our services, volunteers, peer mentors and recovery communities, creating opportunities for meaningful involvement and genuine co-production.
You'll connect the dots across services, identify emerging themes and translate lived experience into actionable insights that influence decision-making at every level. From service improvements and digital innovation to long-term transformation programmes, your work will help ensure people remain at the heart of change.
Working closely with our Strategic Improvement Manager and wider leadership teams, you'll help create a culture where curiosity, learning and continuous improvement thrive.
Who You Are
You believe that the people closest to services often hold the most valuable perspectives.
You're naturally curious, an exceptional listener and someone who enjoys exploring challenges from different angles. You know how to create conversations that make people feel heard, valued and empowered to contribute.
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You're equally comfortable engaging with people in communities, facilitating workshops, analysing themes or presenting recommendations to senior leaders. You can turn complex experiences into clear insights and clear insights into meaningful action.
You may have developed your experience through engagement, co-production, quality improvement, research, community development, service development or lived experience leadership. However you got here, you're passionate about creating positive change through partnership, collaboration and innovation.
What You'll Bring
- The ability to build trusting relationships with a wide range of people and communities.
- Strong communication and facilitation skills, with a talent for bringing people together around shared goals.
- Experience gathering, analysing and translating insights into practical recommendations.
- A collaborative mindset and an ability to influence through relationships rather than hierarchy.
- Curiosity, creativity and a willingness to challenge conventional thinking.
- A passion for co-production and meaningful involvement.
- The ability to work independently while remaining connected to a wider team and shared vision.
- Flexibility to travel across West Kent and work across multiple service locations.
Grow With Us
This role sits at the intersection of lived experience, insight, innovation and transformation.
You'll have the opportunity to work alongside senior leaders, influence strategic decision-making and contribute to programmes that shape the future of services across West Kent.
Whether your ambitions lie in service transformation, organisational development, programme leadership, quality improvement or senior management, this role offers a unique platform to build experience, expand your influence and accelerate your professional development.
Why Change Grow Live?
The best insight doesn't sit in a report.
It lives in conversations, experiences and perspectives that can transform how services are designed and delivered.
That's why we're looking for someone who brings curiosity, empathy and fresh thinking. Someone excited by the challenge of understanding what matters most to people and turning those insights into improvements that make a real difference.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Because when people are genuinely listened to, better services follow.
Please read the attached Job Description for a full outline of responsibilities and person specification.
Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.
Our Approach to AI and Applications
AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you.
We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.
There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.
Direct applications only — we will not be engaging agencies for this vacancy.
Please note This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.
We're excited to hear from talented candidates and may close this advert earlier than the advertised closing date if we receive a high volume of applications. We therefore encourage you to apply at the earliest opportunity.
CGL points 31 to 33 (£36,101.10 - £38,114.53)
N/A - Outside London Weighting Area
Closing Date: 19/10/2026
Interview Date: 12/10/2026
Contact: Ian Marshall | ian.marshall@cgl.org.uk | 07867538056
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
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