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LLAH Business Admin Apprentice
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About the Role
This is a two-year apprenticeship post. The postholder will provide high quality administrative and operational support across all activities delivered by the Lifelong Learning & Apprenticeship Hub (LLAH), supporting Apprenticeships, CPD, Apprenticeship Units, commercial skills programmes and wider workforce development activity.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Act as the first point of contact for enquiries received through the Hub, responding to routine queries from learners, employers, colleagues and external customers or directing enquiries to the appropriate member of staff
- Manage the end-to-end administration of learners across Hub activity, including Expressions of Interest, enrolment, learner record creation, Learning Management System (LMS) administration, eligibility documentation and learner communications from enquiry through to programme completion
- Set up and maintain course documentation, digital filing structures and programme records, ensuring accurate and compliant record keeping across all Hub activities
- Create and maintain Canvas course sites using approved templates, including adding learners and teaching staff, uploading learning resources and creating digital assets such as course banners and graphics
- Publish and maintain CPD opportunities on the University's StoreFront and other agreed platforms, monitoring registrations and producing routine reports on learner activity and programme performance
- Coordinate meetings, workshops, masterclasses and on-campus delivery, including room bookings, online meetings, catering, attendance registers, learning resources and event logistics
- Produce and distribute learner communications, including welcome information, joining instructions, reminders and programme updates, ensuring learners receive timely and accurate information throughout their learning journey
- Coordinate programme completion activities, including evaluation surveys, feedback reporting, certificates of completion and digital badge requests, sharing outcomes with academic colleagues and the Hub management team
- Maintain accurate CRM, learner and programme data, undertaking routine data cleansing and producing reports to support operational planning, compliance and continuous improvement
- Support routine financial administration activities, including purchase requests, financial reconciliation and monitoring expenditure where appropriate
- Support Hub communications by producing marketing materials, social media graphics, PowerPoint presentations and maintaining learner information across Canvas Communities and other communication channels
- Prepare meeting agendas, minutes and action logs, monitoring progress against agreed actions and supporting effective project delivery
- Participate fully in team meetings and contribute positively to the continuous improvement of Hub processes, systems and customer experience
- Undertake any other duties appropriate to the grade, working flexibly across the Lifelong Learning & Apprenticeship Hub to support changing priorities, new projects and emerging business needs
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Where you'll work
Claremont Road
Newcastle upon Tyne
Tyne and Wear
NE1 7RU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
UNIVERSITY OF NEWCASTLE UPON TYNE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment and facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
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Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Team working
About this employer
Newcastle University is part of the Russell Group of research-intensive universities. We have over 37,000 students and 6,000 colleagues, giving us a diverse, vibrant and dynamic professional environment. Our UK campus is based in Newcastle city centre and we also have a global presence through our campuses in Singapore and Malaysia. We have a thriving international community of colleagues and students from over 140 countries.
https://www.ncl.ac.uk/ (opens in new tab)
Company benefits
Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
By the end of the apprenticeship, you’ll have the skills, confidence and professional qualification to become a high-performing business administrator.
Ask a question
The contact for this apprenticeship is: UNIVERSITY OF NEWCASTLE UPON TYNE
The reference code for this apprenticeship is VAC2000050393.
Apply now
Closes in 9 days (Sunday 6 September 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.
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