Croydon Council
LLP Senior Generic Housing Officer
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Salary range: Grade 11 £46,968- £49,056-plus fantastic benefits
Contract: Permanent
Hours of work: 36 hours per week
Location: Croydon
Croydon Affordable Housing (CAH) is a housing charity established by Croydon Council to provide high-quality, affordable homes for local residents. We manage a growing portfolio of approximately 346 properties and are committed to delivering excellent housing services, strong tenancy sustainment, safe communities, and positive outcomes for residents.
About the Role
We are seeking an experienced and proactive Senior Housing Officer to lead the delivery of tenancy and housing management services across our affordable housing portfolio.
This is an exciting opportunity for a housing professional who thrives in a varied and rewarding environment. You will take ownership of complex tenancy management matters, support residents to sustain their tenancies, lead on estate management, oversee ASB and safeguarding cases, manage voids and lettings, and help drive service improvements.
Working closely with residents, contractors, local authority partners, and internal stakeholders, you will play a key role in ensuring CAH continues to deliver high-quality landlord services and achieve excellent resident outcomes.
Key Responsibilities
- Lead on tenancy and neighbourhood management across the CAH portfolio.
- Manage complex tenancy cases including ASB, safeguarding, tenancy breaches, fraud, and legal enforcement.
- Oversee voids, lettings, tenancy sign-ups, and tenancy sustainment activities.
- Carry out estate inspections and ensure high estate standards are maintained.
- Monitor housing management performance and contribute to KPI reporting.
- Work closely with contractors and partner agencies to resolve resident concerns.
- Support rent collection activities and early intervention for tenancy sustainment.
- Supervise and support Housing Officers and other frontline staff.
- Ensure compliance with housing legislation, regulatory requirements, and organisational policies.
- Promote resident engagement and customer satisfaction initiatives.
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About You
You will be:
- An experienced housing management professional with a strong understanding of tenancy and estate management.
- Knowledgeable in housing law, ASB management, safeguarding, tenancy enforcement, and resident engagement.
- Confident managing complex casework and working with multiple stakeholders.
- Experienced in supervising staff and improving team performance.
- Customer-focused, resilient, and able to make sound decisions in challenging situations.
- Skilled in performance management, report writing, and maintaining accurate housing records.
Why Join CAH?
- Opportunity to make a real difference to residents' lives.
- Work within a small, supportive, and ambitious housing organisation.
- Diverse and rewarding role with significant responsibility.
- Flexible and collaborative working environment.
- Chance to shape and improve services across a growing affordable housing portfolio.
Apply Now
If you are passionate about delivering excellent housing services and have the skills and experience to lead tenancy and housing management services across our portfolio of approximately 346 homes, we would love to hear from you.
Join us and help make a positive difference to affordable housing in Croydon.
To view the LLP Senior Housing Officer role profile please click here.
[https://drive.google.com/file/d/1jDTkr2-fWIO1dJc_BMAbIeFBBCA84u5D/view?usp=drive_link]
Croydon Council’s priorities
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The Council balances its books, listens to residents, and delivers good sustainable services
- Get a grip on the finances and make the council financially sustainable
- Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses
- Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
- Ensure good governance is embedded and adopt best practice
- Develop our workforce to deliver in a manner that respects the diversity of our communities
Key business plan outcomes:
- Croydon is a place of opportunity for business, earning and learning
- Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
- Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home
- People can lead healthier and independent lives for longer
- Croydon Council’s new ways of working
Equal Opportunities Statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The Successful candidate will be subject to a DBS check, if the role requires one.
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