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The Roseate Edinburgh
The Roseate Edinburgh is an intimate 5-star luxury boutique hotel, part of the "Small Luxury Hotels Collection." Ideally located on Haymarket, near Murrayfield Stadium, the hotel offers 35 exquisitely appointed rooms and suites, a bar & restaurant, meeting room, lounge, conservatory, and private gardens. Refined, relaxed, luxurious, and intimate, The Roseate Edinburgh is now looking for a Lobby Ambassador to join our vibrant team immediately.
About the Role
We are seeking a responsible, customer-focused individual with a professional attitude and a passion for delivering exceptional service. The ideal candidate should have a strong background in Front Office operations and a keen understanding of Rooms Division and Revenue Management.
Main Duties & Responsibilities
- Greet guests warmly and professionally, ensuring a memorable first impression.
- Assist guests with luggage, door service, and general inquiries.
- Maintain a clean and inviting entrance and lobby area.
- Monitor guests and visitors to ensure safety and security.
- Provide accurate information about the hotel and local attractions.
- Handle check-ins, check-outs, and reservations efficiently.
- Process guest accounts correctly, ensuring valid payment methods and authorizations.
- Respond to guest inquiries and complaints in a courteous and timely manner.
- Liaise with other departments to ensure seamless service delivery.
- Ensure compliance with 5-star service standards, maximizing revenue through room upgrades and cross-selling to food and beverage outlets.
- Keep the PMS system up to date and provide an accurate handover at shift change.
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Entry Requirements
- Previous Front Office experience in a 4/5* hotel is preferred.
- Outstanding customer service skills with a positive and professional attitude.
- Well-groomed appearance, discretion, and reliability.
- Ability to work well under pressure while maintaining attention to detail.
- Fluent in English, both spoken and written.
- Enthusiastic in delivering service excellence.
- Availability for a Full-Time position, primarily working 5 days on / 2 days off, but may be required to cover 4 days on / 4 days off for holiday cover, as well as night shift cover when necessary.
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Package Benefits
- Meals on duty.
- Provision and laundry of uniform.
- Employee recognition awards.
- Performance review and personal development plan.
- Internal transfer and promotion opportunities.
- Career development support.
- Preferential room rates within the hotel group for you, family, and friends.
Join us and be part of a team that delivers exceptional hospitality experiences in one of Edinburgh’s most prestigious hotels!
Applicants must be eligible to live and work in the UK and possess a valid work visa if required. In line with the Asylum and Immigration Act 1996, documented evidence of eligibility will be required during the recruitment process.
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