Coventry City Council
Local Authority Business Rates and Council Tax Officers
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Our Values
In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.
Our Values are:
- Open and fair: We are fair, open, and transparent.
- Nurture and develop: We help and encourage everyone to be their best and do their best.
- Engage and empower: We talk and listen to others, working together as one.
- Create and innovate: We embrace new ways of working to continuously improve.
- Own and be accountable: We work together to deliver the best services for our residents.
- Value and respect: We put diversity and inclusion at the heart of all we do.
We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.
The Revenues Service
The Revenues Service is a large team of more than 60 people working together to collect £340 million of corporate revenue to help the Council provide vital services to Coventry residents. From council tax to business rates to invoices for stalls at the Godiva Festival, the team perform a range of roles to ensure we provide excellent services to residents and internal council departments and that ultimately, we maximise the collection of public funds. The revenue we collect ensures the council can provide services from bin collections to looking after our parks and green spaces to providing the best possible chances in life for our looked after children.
Our team is uniquely placed within the council as we interact with every one of Coventry’s 140,000 residential properties and 9,000 commercial properties. Every resident and customer we deal with has a unique set of circumstances - our team challenge those who can pay and don’t pay – applying a range of legal remedies to compel people to pay what they owe. But the team also listen to and support those who can’t pay and help some of our most vulnerable residents find a way out of debt.
About The Role
Local Authorities are responsible for billing and collection of business rates and council tax. These taxes help pay for Local Authority (Council) services, including education, social care, housing, libraries, waste management and licencing.
You will be responsible for assessing the tax liability for Coventry businesses and residents in line with legislation. You will manage your own caseload but work as part of a team responsible for collecting more than £150 million of public funds. You will gather information and evidence to ensure tax liabilities are calculated and collected effectively. You will provide excellent customer service to our local business community, residents, partners and council departments.
Key Responsibilities
- Administer and maintain local taxation accounts in accordance with legislation and council policies.
- Check liability and issue bills, amendments and notices accurately.
- Accurately assess eligibility for reliefs, exemptions and discounts.
- Request relevant information and supporting documents from ratepayers, agents and other organisations and complete all associated actions.
- Investigate and resolve account queries and discrepancies.
- Deliver excellent customer service through telephone, email, correspondence and face-to-face contact.
- Maintain accurate account records to support performance standards and audit requirements.
- Correctly process changes relating to occupation, ownership and property alterations.
- Liaise with the Valuation Office, enforcement agents and internal departments.
- Positively contribute to income collection targets and service improvement initiatives.
- Ensure all work is completed within statutory timescales and performance standards.
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Our Place of Work
Our place of work is One Friargate, where you will be part of a dynamic and motivated team and once training is complete you will have the flexibility to work from home and will only be required to attend the office once a month.
For further information about this role, please contact Alison Davies, Business Rates Team Manager, tel: 024 7697 7555 & email: Alison.Davies@coventry.gov.uk
What We Offer
- Competitive salary.
- Local Government Pension Scheme.
- Generous annual leave entitlement.
- Flexible working opportunities, including flexitime & possible part-time working.
- Structured induction and training programme.
- Ongoing professional development.
- Supportive team environment and mentoring.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
Who Are We Looking For?
We are looking for motivated, organised and customer-focused Local Authority Business Rates and Council Tax Officers to join our Revenues Team. Three roles are available in business rates and two roles in council tax. We’d love to hear from you even if you don’t meet every criteria as full training is provided; what matters is your mindset and approach.
This is an exciting opportunity for someone who enjoys taking responsibility for their own workload, delivering excellent customer service and working in a fast-paced environment where accuracy and attention to detail are essential.
About You - You will:
- Treat people with fairness, empathy and respect.
- Have strong customer service and communication skills; communicating clearly and professionally in person, over the phone and in writing.
- Be confident dealing with customers, businesses and professional agents.
- Be able to analyse information and make accurate decisions.
- Demonstrate excellent attention to detail and organisational skills.
- Be comfortable working with data and computer systems.
- Pro-actively manage competing priorities and work independently using your own initiative.
- Take ownership of tasks through to successful completion.
You will be asked to write a personal statement for you to include examples of the above.
Recruitment Process
Application Stage
When applying for this role, you will write a personal statement to support your applications. Any content or examples generated or refined using AI tools in your application must reflect your genuine personal experience and be fully supportable with real-world examples that will be explored and tested during the interview stage.
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To support candidates in understanding the role and organisation, successful applicants will be invited to:
Open Event
- Meet members of the Local Authority Revenues Team.
- Learn about the Business Rates service.
- Receive an overview of the role and career opportunities.
- Ask questions about the position and recruitment process.
Selection Assessments
Successful candidates may be required to complete:
- Assessment on information provided during the day.
- IT aptitude assessment.
Interview Process
Practical Interview Exercise
Successful candidates will undertake a short assessment designed to demonstrate their ability to:
- Extract information from datasets and reports.
- Filter information accurately.
- Interpret data and identify relevant actions.
- Explain findings and justify decisions.
- Prioritise work and maintain accuracy.
Training and Induction Framework
Structured Induction Programme
Each new starter will receive:
- Assigned trainer/mentor/buddy.
- Structured induction programme.
- Individual training action plan.
- Scheduled one-to-one support sessions.
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.
Open Event date: Tuesday 20 October 2026
Interview date(s): Monday 26 October 2026, Tuesday 27 October 2026, Wednesday 28 October 2026, Thursday 29 October 2026
About Coventry
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.
If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies
Coventry City Council
Attached documents
- RM-00037334-Revenue Officer-Job Description.pdf
- Coventry City Council Application Process 2.pdf
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