Thames Water
Local Engagement Manager
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Purpose of the Role
The purpose of the role is to lead and deliver political and stakeholder engagement activities across London, strengthening the company’s reputation, building positive relationships with key stakeholders, and supporting the successful delivery of its strategic priorities. The role will play an important part in maintaining strong relationships with political and community stakeholders, anticipating emerging issues and ensuring the company is well positioned to communicate its priorities, investment and progress across London.
What you’ll be doing as a Local Engagement Manager
- When political stakeholders approach the business with queries or customer casework, coordinate the response, either by responding directly or arranging a response from the appropriate business unit. This may take the form of letters, a meeting or a site visit, depending on what is most appropriate.
- Build upon existing and identify new political relationships
- Provide advice and direction on stakeholder engagement to senior leaders and other SLT and Executive members
- Act as the critical link when preparing for key public meetings to ensure everyone attending is as prepared as possible.
- During a major incident in patch, this role will be responsible for keeping stakeholders informed and answering any questions. It will also take a leading role in the follow-up communications, such as attending scrutiny meetings and preparing reports.
- Dealing with incoming contacts from political stakeholders across London
- Working with colleagues informing political stakeholders on information campaigns
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Base location – Hybrid – Clear Water Court Reading
Working pattern – Monday to Friday 36 hours a week with participation in an out of hours rota on a 1-in-10-week basis.
Necessary requirements for the role
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- Occasional travel to Thames Water sites and incident locations
What you should bring to the role
To thrive in this role, the essential criteria you’ll need is:
- Significant experience engaging with stakeholders, particularly within local government.
- Experience of external engagement in a regulated sector, coupled with a strong understanding of our external environment and the positions of key stakeholders
- Experience advising colleagues, up to and including at Executive level, on successful engagement.
- Excellent written and verbal communication skills, including writing for a variety of channels and audiences and presenting to internal and external audiences
- The ability to build strong relationships and challenge accepted approaches
- Effective collaboration and the ability to work well with others from diverse disciplines.
- Understanding of political structures and the regulated sector
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