Hays
Local Offer Website Coordinator
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📍 Location: Birmingham (Hybrid Working)
📅 Contract: Initial 6-Month Contract
About the Role
Hays are working in partnership with a local authority to recruit a Local Offer Website Coordinator to support the SEND (Special Educational Needs and Disabilities) service. This is an exciting opportunity for an organised and proactive professional to play a key role in ensuring families, children, young people, and professionals have access to accurate, accessible, and up-to-date information through the Birmingham Local Offer website.
Working closely with SEND Relationship colleagues and delivery teams, you will act as the day-to-day link between the Directorate and SEND services, leading the coordination, collation, and publication of information that supports statutory requirements and promotes effective engagement with key stakeholders.
Key Responsibilities
- Lead the collection, review, and publication of information on the Birmingham Local Offer website.
- Ensure all website content is accurate, up-to-date, accessible, and compliant with current Local Offer guidance, legislation, and best practice.
- Support compliance with the Children and Families Act, Local Offer Regulations, and SEND Code of Practice.
- Act as the primary point of contact between the Directorate, SEND services, and key stakeholders regarding Local Offer content and updates.
- Monitor website usage, gather feedback from users, and analyse performance data to identify opportunities for improvement.
- Produce reports and insights for senior management on website engagement, effectiveness, and user feedback.
- Develop and maintain positive relationships with parents, carers, children, young people, education providers, NHS partners, family services, adult services, and voluntary sector organisations.
- Encourage partner organisations to actively promote and contribute to the Local Offer, providing guidance, resources, and communication materials where required.
- Support continuous improvement initiatives to enhance the quality, accessibility, and reach of the Local Offer.
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About You
To be successful in this role, you will have:
- Experience of coordinating websites, online content, communications, or information management activities.
- Strong organisational skills with the ability to manage multiple priorities and stakeholders.
- Excellent written communication skills and attention to detail.
- Experience of analysing data, feedback, and website performance information to produce meaningful reports.
- The ability to build and maintain effective relationships with a wide range of internal and external stakeholders.
- A good understanding of accessibility standards and the importance of providing clear, user-focused information.
- Strong IT skills, including Microsoft Office applications and content management systems.
- Knowledge of SEND services, local government, education, health, social care, or family support services would be advantageous.
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If you are passionate about improving access to information and supporting better outcomes for children and young people with SEND, please send your updated CV!
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