HM Land Registry
Local Systems Administrator (LSA)
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Birkenhead, North West England, CH41 6DU
Job Summary
Ready to be the friendly face of IT at HM Land Registry? As a Local Systems Administrator, you’ll keep colleagues connected and confident—solving issues fast, guiding change so it lands well, and making sure our site’s kit and records are spot-on. If you enjoy hands-on problem-solving, clear communication and collaborating across a supportive community, we’d love you to join us and help deliver great public service for everyone.
Check out the video below to see what it is like to work in Digital Careers at HMLR:
Job Description
As a Local Systems Administrator (LSA), you’ll provide friendly, efficient 1st/2nd line support for locally based systems and applications, helping colleagues at your site to stay productive and secure. You’ll keep our IT asset records accurate and up-to-date, manage central and local work queues to agreed service levels, and ensure new services transition smoothly into business-as-usual so that end-user change “lands well” across the office.
Key Responsibilities
- Provide effective technical support for local systems and infrastructure, resolving incidents and problems promptly and escalating when needed.
- Manage assigned requests in line with Incident Management and ISO20000 standards.
- Maintain accurate documentation and asset records, using available tools to diagnose issues and report statistics.
- Liaise with stakeholders, suppliers and vendors to support change and problem resolution.
- Install, configure and administer hardware and software components.
- Contribute to local IT projects and provide technical advice.
- Support office moves and equipment relocations, ensuring compliance with local requirements.
- Develop and maintain technical knowledge, supporting and encouraging team members.
- Assist other offices remotely or on-site when required.
Additional Information
- No current line management or budget responsibilities, but future opportunities may arise.
- Some physical activity is required for moving IT equipment.
- Travel to other sites may be necessary.
- 100% office-based in our Birkenhead office
Person Specification
To be successful in this role, you will need to demonstrate the following throughout the recruitment process:
Essential Technical Skills And Qualifications:
- ITIL Service Management Foundation accreditation or willingness to study
Essential Experience:
- Knowledge and experience of working in an IT environment
- Knowledge and experience of IT incident management
- Knowledge and experience of dealing with windows related incidents in a business environment
- Knowledge of IT Infrastructure
- A sound knowledge of end user IT services and the technology that underpins them in a business environment.
- Ability to provide excellent customer support via a Service Management Framework.
- Ability to play a part in the development of a collaborative environment across multiple functions where new processes or procedures are introduced.
Qualifications
Do you have ITIL Service Management Foundation accreditation or willing to study?
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Working Together
- Changing and Improving
- Communicating and Influencing
Benefits
Alongside your salary of £33,227, HM Land Registry contributes £9,625 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides here.
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About Us
At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.
We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.
- We have integrity – we value honesty, trust and doing the right thing in the right way.
- We drive innovation – we are forward-thinking, embrace change and are continually improving our processes.
- We are professional – we value and grow our knowledge and professional expertise.
- We give assurance – we guarantee our services and provide confidence to the property market.
You can find more information on our rewards package here.
Artificial Intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Selection Process Details
This vacancy is using Success Profiles, and will assess your Behaviours and Experience.
How To Apply:
- Please complete the qualification question.
- Do you have ITIL Service Management Foundation accreditation or willing to study?
- If you answer no to this question, your application will stop there.
- Complete your CV to include your work history and qualifications. We will be scoring your CV against the following essential technical and experience:
- ITIL Service Management Foundation accreditation or willingness to study
- Knowledge and experience of working in an IT environment
- Knowledge and experience of IT incident management
- Complete the Personal Statement section (in no more than 250 words), please demonstrate:
- Ability to provide excellent customer support via a Service Management Framework.
- Ability to play a part in the development of a collaborative environment across multiple functions where new processes or procedures are introduced.
- Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application.
- Ensure your application form is received by the closing date for receipt of applications – this is 23:55 on the advertised date.
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Sift
The sift will take place shortly after the closing date.
In case of a high volume of applications, we will complete a pre-sift on your CV.
Interview
If successful at shortlisting stage, you will be invited to attend a face to face, blended interview in our Birkenhead office. The blended interview will test the essential experience and behaviours listed in the Job Description.
We expect interviews to take place during the week commencing 19th October 2026.
Candidates may refer to notes within their interview, but they should be used as a prompt only.
HMLR is accredited to the Disability Confident Scheme, which denotes organisations which have a positive attitude towards disabled people.
If you require the panel to consider a reasonable adjustment or there is anything else you would like the panel to take into consideration, you are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.
Security
The Post Will Require a Security (SC) Check And Will Therefore Be Subject To Further Background Checks, Including Meeting The UK Minimum Residency Requirement Of 5 Years. Further Details Of The Process And Checks Can Be Found Here:
National security vetting: clearance levels - GOV.UK
Visa Sponsorship
Please note that we will only offer sponsorship for a skilled worker visa where a role is in a certain business critical category. This role does not meet that category, and we will not sponsor a skilled worker visa.
You must ensure you have the appropriate right to work in the UK before applying.
You can find more information on how we use your personal data on our website
Feedback
Feedback will only be provided if you attend an interview or assessment.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.
This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.
Contact Point for Applicants
Job Contact:
- Name: Stuart Jones
- Email: Stuart.Jones@landregistry.gov.uk
Recruitment team
Further Information
If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email hrresourcingteam2@landregistry.gov.uk in
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