Tameside and Glossop Integrated Care NHS FT
Locality Administrator
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Band 4
37.5 hours
Permanent
The designated person will be responsible for Administration and Clerical (A&C) staff management and development. They will manage multiple administration and clerical teams across Tameside & Glossop community localities ensuring a high quality; efficient administrative service is provided to all service users.
The post holder will be customer focused and understand the importance of providing a professional frontline service to all service users. They will ensure there is effective and efficient facilities management support services at Community sites on behalf of the Trust. The post holder will have a knowledge and understanding of all healthcare community services and be responsible for the security/maintenance of multiple multi-use clinic sites and centres incorporating a variety of disciplines and a large staff complement.
Liaising with clinicians and appropriate others is essential to ensure the smooth running of services. They will have high-quality communication skills, ensuring policies and procedures are followed by all A&C staff members across the locality.
The post holder will undertake duties delegated by management, using their own initiative and working without supervision, and will lead their teams by example. The post holder will undertake tasks requiring strict confidentiality which may include personal sensitive information.
Office Management Skills
- Line management of two Clinic Administrators and 15 Clerical Officers in Community Admin Service
- Coordination of Administration functions at Community localities/sites
- Ensuring any maintenance issues within the Community Localities are reported using the correct channels
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Clerical Tasks
- Full range of clerical tasks, IT skills including spreadsheets, word processing, e-mails, and basic keyboard skills
- Retrieval of information using Child Health systems
- Photocopying
- Preparing and processing sessions
Patient Data System
- Use the patient data system (Emis) to book patient appointments
Teamwork
- Work as part of a team and carry out tasks set by the Business Admin Co-ordinator or Senior Management
- Be conversant with all the services offered within Community Healthcare Localities
Recruitment and Selection
- Contribute to the recruitment and selection process of administration staff according to Trust Procedures
Line Management
- Responsible for the line management of staff incorporating appraisals, 1-1s, sickness/absence management, authorising annual leave, and coordination of staffing rota’s
- Using knowledge and skills to provide support and guidance to staff as required
- Support new or less experienced work colleagues to adapt to the workplace
Knowledge Requirements
- Knowledge of Data Protection Act and Patient Confidentiality
- Knowledge of Risk Management and Health and Safety Procedures
Additional Responsibilities
- Ensure the smooth running of the services provided by the Community Healthcare setting
About Tameside and Glossop Integrated Care NHS Foundation Trust
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
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Our Values
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
- Compassion
- Accountability
- Respect
- Excellence
Diversity and Inclusion
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population. We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.
Benefits
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Contact Information
For further details / informal visits contact:
- Name: Sue Macfarlane
- Job Title: Business Admin Coordinator
- Email Address: susan.macfarlane@tgh.nhs.uk
- Telephone Number: 07920 251332
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