GFS (Global Freight Solutions Ltd)
Logistics Administrator
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About us
At GFS, we power eCommerce delivery through smart, tech-driven logistics solutions. Our multi-carrier platform gives businesses a simpler, more flexible way to ship, track, and manage parcels across the UK and worldwide.
We’re proud to support a wide range of retailers, helping them reach more customers and deliver a seamless experience every time. As we continue to grow, we’re looking for motivated people who want to be part of a fast-paced, customer-focused business where their ideas and impact really matter.
The role
As a Logistics Administrator, you will provide vital support to ensure smooth operations and excellent customer service. You will coordinate schedules with suppliers and partners, manage administrative tasks, respond to customer queries, and maintain accurate records to support operational efficiency. Your work will help GFS deliver a seamless experience to customers and suppliers while supporting the wider operations team. Key responsibilities include:
- Coordinate and track schedules with external suppliers and partners, ensuring tasks are completed on time.
- Record and report on variances, corrective actions, and associated costs.
- Communicate proactively with customers regarding schedule changes or service impacts.
- Set up additional collections or service requests on behalf of customers and internal teams.
- Maintain accurate administrative records, reports, and systems.
- Coordinate vehicle administration and liaise with depots to support operations.
- Act as the first point of contact for customer queries via phone and email.
- Promote the company’s brand values through professional conduct and customer care.
- Build strong working relationships with customers, suppliers, and colleagues.
- Support process improvements and contribute to operational efficiency.
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Please be aware that this role is a 6-month fixed term contract.
What we are looking for
- Experience in a customer service or administrative role.
- Strong communication and interpersonal skills with the ability to influence and build relationships.
- Excellent attention to detail and the ability to manage multiple tasks under pressure.
- Self-motivated team player with the ability to work independently.
- Strong problem-solving skills with a calm and organised approach.
- Good IT skills, including Outlook, Word, and Excel.
- Experience in logistics or the parcel industry is desirable but not essential.
Benefits
- 25 days holiday (plus Bank Holidays)
- Birthday leave
- Pension and Life Assurance
- Range of employee awards
- Employee assistance programme to promote mental health wellbeing
- Enhanced maternity and paternity leave
Job Application Requirements
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We welcome your application and look forward to considering you for this role. Please note the following important requirements for all applicants:
- Right to Work in the UK & Basic DBS Check – You must have the legal right to work in the UK (we are not able to sponsor you). If successful, you will also need to pass a Basic Disclosure and Barring Service (DBS) check before starting employment. We use a third-party checking service for each of these, so you will need to provide them with relevant information if offered a role with us.
- References – We reserve the right to request two or more references, to cover the past five years of your employment history. Please ensure you can provide accurate contact details for each of your referees.
- English Language – You must be able to work in English; enough to fully understand spoken and written work instructions, follow health and safety guidance and participate in discussions with your manager or colleagues.
If you meet the role requirements, as well as the above, and are ready to take the next step in your career, we encourage you to apply.
Please be aware we will be considering applications as we receive them and arranging interviews accordingly. Depending on the volume of applications we receive we may close this advert ahead of the advertised closing date.
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