Logistics Administrator

As a Logistics Administrator, you will play a pivotal role in supporting the day-to-day operations of our Product Genius team. Acting as the central coordination point, you will manage schedules, organise customer demonstrations, training sessions, and machine deliveries and collections, ensuring a seamless experience for both customers and colleagues.

This is an exciting opportunity for a highly organised and customer-focused individual who thrives in a fast-paced environment and enjoys building strong relationships while keeping operations running smoothly.

What You'll Be Doing

• Managing and optimising the diaries and schedules of the Product Genius team to maximise efficiency and service delivery
• Coordinating customer demonstrations, training sessions, and machine deliveries and collections, ensuring all activities are planned and executed effectively
• Monitoring daily schedules and support the timely delivery of services in line with customer service level agreements (SLAs)
• Serve as the first point of contact for customer enquiries, delivering a professional, responsive, and high-quality customer experience
• Conducting monthly customer satisfaction surveys and audits, gathering feedback and identifying opportunities for continuous improvement
• Maintaining accurate customer records and ensure all data is entered and updated correctly within internal systems
• Working collaboratively with internal departments to ensure smooth communication and operational excellence
• Providing general administrative support, including arranging calls, coordinating parking requirements, and supporting departmental activities
• Organising permits, documentation, and other logistical requirements, ensuring compliance with relevant regulations and company procedures
• Monitoring and achieving daily KPIs, contributing to exceptional customer satisfaction and operational performance