Business Administration Apprentice

Our client is an established but expanding courier business with an additional six offices in the Midlands and Southeast. They are currently looking for a Business Administration Apprentice to join their busy logistics team, with opportunity for growth and progression within the business.

Wage: £15,600 for your first year, then could increase depending on your age.

Training course: Business administrator (level 3).

Hours: Monday - Friday 9.00am - 5.00pm. 37 hours 30 minutes a week.

Start date: Monday 7 September 2026.

Duration: 1 year 6 months.

Positions available: 1.

What you'll do at work

• Answering customer calls, liaising with service partners for queries in an efficient and timely manner.
• Ensuring the delivery of a quality customer experience on each communication.
• Communicating with suppliers to give our customer relevant updates and information.
• Understanding the customer's needs and requirements and adapting an appropriate approach accordingly.
• Responding to all calls and emails in a timely manner and to a high standard.
• Booking on jobs.
• Assisting customers with the company website.
• Liaising with drivers.
• Giving support to the Manager and sales staff as needed.
• Be proactive under pressure, show initiative in finding solutions for customers.
• Keep a positive outlook in a role that can be challenging, maintaining a friendly telephone manner, and most of all enjoy what you do.
• Assisting with warehouse / fulfilment pick and pack orders.

Where you'll work

2 Brownfields Court, Welwyn Garden City, AL7 1AJ.

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider: STARTING OFF LIMITED.

Training course: Business administrator (level 3).

What you'll learn

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:

• write letters or emails, create proposals, perform financial processes, record and analyse data.
• Examples include MS Office or equivalent packages.
• Able to choose the most appropriate IT solution to suit the business problem.
• Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals.
• Makes recommendations for improvements and present solutions to management.
• Drafts correspondence, writes reports and able to review others' work.
• Maintains records and files, handles confidential information in compliance with the organisation's procedures.
• Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement.
• Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
• Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation.
• Demonstrates ability to influence and challenge appropriately.
• Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
• Uses the most appropriate channels to communicate effectively.
• Demonstrates agility and confidence in communications, carrying authority appropriately.
• Understands and applies social media solutions appropriately.
• Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard.
• Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
• Is able to review processes autonomously and make suggestions for improvements.
• Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
• Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
• Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
• Manages resources e.g. equipment or facilities.
• Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
• Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report.
• Plans required resources to successfully deliver projects.
• Undertakes and leads projects as and when required.