Some Of The Key Responsibilities Are

• Resource & Route Management: Assess patient mobility, special needs, and staff availability to allocate resources, plan efficient daily routes, and handle routine transport in a timely manner.
• Team Coordination & Support: Coordinate Ambulance Care Assistants and Emergency Medical Technicians, provide ongoing guidance, and assist with shift rosters and holiday/sickness administration.
• Service Delivery & Quality: Ensure contracted services meet required standards and KPIs, maintain high resource utilization while managing costs, and act as the primary point of contact for routine matters.
• Communication & Professionalism: Treat all callers respectfully and courteously, liaise with customers and management to identify issues, and promote team morale and customer focus.
• Compliance & Administration: Maintain accurate records, analyze data to recommend best practices, ensure vehicles are roadworthy, and adhere strictly to safety procedures and policies.

About You

You will hold a full, current UK driving licence and have experience working in a fast-paced, multi-delivery environment, with the ability to work effectively both independently and as part of a team.

You will be customer-focused, with a caring and empathetic approach to patients, demonstrating respect, a friendly manner and the ability to remain calm and professional in all situations.

Strong communication, problem-solving, time management and IT skills, including proficiency in Microsoft Office and Google, are essential, alongside the ability to manage multiple tasks, prioritise effectively and use your initiative to achieve results.

You will be assertive, proactive and capable of leading a team independently, with a flexible approach to working hours and a practical, common-sense approach to decision-making.

You must also be willing to undertake all required training, including manual handling, risk assessment, customer service, client induction, advanced driving and first aid.

More About Us

Diversity, Equality and Inclusion is an important part of G4S Patient Transport Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process.

G4S Patient Transport Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals.

At G4S, we understand that our people are our greatest asset and an essential part of our long-term business strategy. As such we are committed to the ongoing professional development and wellbeing of our staff, offering extensive training and progression opportunities and investing in the physical and mental health of our workforce.

Please note that these vacancies are subject to a 3 year checkable history and the strict vetting standards set by G4S.

You must be eligible to work in the UK and must have been resident in the UK for a minimum period of 3 years.

You will also need to provide full details of your employment and education history for the last 3 years as part of the security screening process for this role.