Jaded London
Logistics Coordinator (Fashion E‑Commerce, Retail, Bonded Warehouse & Returns)
London
Posted about 15 hours ago
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Focus: Fashion E‑Commerce, Retail Stores, Bonded Warehouse & Returns
Department: Logistics / Supply Chain
Reports to: Head of Logistics
Role Overview
Operating across standard and bonded warehousing, the Logistics Coordinator plays a critical role in ensuring smooth, compliant, and customer-focused stock movement across outbound and return flows. This role requires strong coordination skills, attention to detail, and the ability to work in a fast-paced environment while maintaining high service standards.
Outbound Logistics - E‑Commerce & Retail (Primary Focus)
- Coordinate daily outbound shipments across e-commerce and retail store replenishment
- Ensure on-time, accurate dispatch in line with SLAs and brand standards
- Work closely with warehouse and 3PL partners to manage cut-offs and peak volumes
- Support launches, campaigns, and store opening outbound requirements
Express Carrier & Last‑Mile Delivery Management
- Manage day-to-day operations with express parcel carriers (DHL, DPD, UPS,...)
- Monitor delivery performance, transit times, and exceptions
- Resolve delivery issues in collaboration with Customer Service
- Support freight invoice validation and carrier performance reviews
Bonded Warehouse Operations & Customs Compliance
- Coordinate bonded warehouse stock movements in compliance with HMRC regulations
- Maintain accurate duty-unpaid and duty-paid inventory records
- Liaise with customs brokers, freight forwarders, and warehouse teams
- Support audits, reconciliations, and documentation accuracy
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Inbound Logistics (Ad Hoc Support)
- Track inbound supplier and production shipments
- Support customs clearance and delivery scheduling
- Ensure inbound stock availability for launches and retail needs
Return Logistics & Reverse Supply Chain
- Coordinate e-commerce and retail store returns with carriers and warehouses
- Ensure timely processing, grading, and restocking of returned stock
- Support compliant handling of international and bonded returns
- Monitor return volumes, turnaround times, and cost impacts
- Work closely with Customer Service to resolve return-related issues
Retail Store Network Support
- Support logistics for new store openings, refits, and VM rollouts
- Coordinate replenishment and ad hoc shipments to stores
- Support store-to-store and store-to-warehouse transfers
Requirements
Skills & Competencies
- Strong understanding of fashion e‑commerce logistics and fast‑turn, high‑SKU environments
- Experience managing express parcel and courier services
- Knowledge of bonded warehouse operations and customs compliance (highly desirable)
- Strong organisational skills with attention to detail
- Confident using WMS/TMS systems, carrier portals, and Excel
- Proactive problem‑solver with the ability to work calmly under pressure
- Clear communication skills with internal teams, carriers, and external partners
Experience & Qualifications
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- 4+ years' experience in logistics, supply chain, or operations (fashion, e‑commerce, or retail preferred)
- Experience in outbound logistics and last‑mile delivery management
- Exposure to bonded or customs‑controlled warehousing is a strong advantage
- Familiarity with inbound and return flows within an e‑commerce or retail environment
- Logistics or supply chain qualifications (e.g. CILT) are a plus but not essential
Personal Attributes
- Highly organised, detail‑focused, and reliable
- Hands‑on, proactive, and solution‑oriented
- Thrives in a scale‑up environment with evolving processes
- Strong sense of ownership and accountability
- Interest in fashion, retail, and delivering great customer experience
Benefits
- 50% Employee Discount
- 24 days holiday per year (plus bank holidays)
- A paid day off on your birthday
- A paid moving day per year
- Hybrid Working Arrangements - 1 day per week WFH after 6 month probation
- Pension Scheme
- Bonus Scheme
- Employee Assistance Programme for you and your family
- £500 employee referral bonus scheme
- Local Business Discounts (cafés, fitness, beauty etc)
- North-West London office location directly located next to good transport links
- Casual office dress code (your style of dress is up to you, wear what you feel best in)
- Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)
- Regular Office Social Events (e.g. payday socials)
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Skills
Outbound Logistics
Last-Mile Delivery Management
Bonded Warehouse Operations
Customs Compliance
Reverse Supply Chain
WMS/TMS Systems
Excel
Inventory Management
Carrier Management
HMRC Regulations
Retail Replenishment
E-commerce Logistics
Location