Logistics Inbox & Administration:

• Own and manage the logistics inbox, triaging enquiries and ensuring timely, accurate responses.
• Review and approve carrier and supplier invoices, checking for accuracy against agreed rates and flagging discrepancies to the Logistics Manager.
• Develop and document processes to handle common query types, reducing reliance on ad hoc knowledge.

Trade Partner Liaison:

• Work closely with the Senior Trade Partner Associate to support the logistics aspects of wholesale orders where needed, including documentation and carrier coordination.
• Create manual commercial invoices for partners requiring them, ensuring accuracy and timely turnaround.

Claims & Lost in Post Analysis:

• Monitor and analyse lost in post and claims data across carriers, identifying trends, patterns, and anomalies.
• Maintain a structured claims tracker and produce regular summaries for the Logistics Manager and wider CX team.
• Support the identification of serial claimant activity and flag cases requiring further investigation.
• Work with carriers to progress and resolve outstanding claims efficiently.

Inbound & Supplier Logistics:

• Oversee inbound shipments from suppliers into the business, tracking progress and resolving delays or discrepancies.
• Liaise with suppliers and the fulfilment centre to ensure smooth receipt of stock.

Product & Systems Administration:

• Set up and maintain product records on the Order Management System, ensuring accurate HS codes, country of origin, and pricing data.
• Support carrier invoice processing and flag discrepancies to the Logistics Manager for review.

What you’ll bring

Connect & Empower

• Collaborates Proactively - you build trusted relationships across various functions, ensuring reports and updates are shared efficiently.
• Communicates Effectively - you are a confident communicator, comfortable dealing with external partners including carriers and wholesale accounts.

Drive & Deliver

• Workflow Management - you have a proactive, self-directed approach, you take ownership and don't wait to be told what to do next.
• Focuses on the Right Thing - you have a strong attention to detail particularly when it comes to order and customer data. You are analytical and are comfortable working with large data sets.
• Delivers Results - have proven demonstrable experience of managing operational workflows and exceeding KPIs.

Grow & Adapt

• Challenges & Commits - you have a genuine curiosity for learning – whether that is new tools, techniques or processes.
• Embraces Change - you are comfortable working in a fast-paced, high-growth environment where priorities can shift and pragmatism is valued.
• Reflects & Learns - you are open to feedback and reflective about how to improve your own approach.

Master & Apply

• Solid working knowledge of shipping, carrier operations, and customs and documentation basics, you won't need to be taught the fundamentals.
• A data-curious mindset with the ability to spot patterns and present findings clearly.

To be successful at Monica Vinader, it helps if you...

• Are hands-on, solutions-focused, and entrepreneurial.
• Collaborate openly with humility, honesty, and humour.
• Embrace learning, teaching, and personal growth.
• Stay resilient, adaptable, and self-motivated in a creative environment.
• Speak up when you don’t know - and act fast to figure it out.

Additional Requirements

• Ability to document your authorisation to work in the United Kingdom.

Travel Requirements

Increased travel to our warehouse in Acton, London may be required - particularly in our peak periods.

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

• Customer Obsessed
  • We put our customers at the centre of every decision and deliver thoughtful, personal experiences.
• Caring
  • We act with respect and empathy for people, communities, and the planet.
• Fast Paced
  • We move with focus and flexibility to make progress quickly and decisively.
• Exceptional
  • We hold ourselves to high standards and are always learning, improving, and raising the bar.
• Commercial
  • We make smart, data-led decisions that create long-term value for the business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge:

Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.