Financial & contract management

• Lead/support contract negotiations with strategic 3PLs.
• Coordinate local tenders, source appropriate external partners, manage specific price requests.
• Set up automatic accruals in the ERP and maintain rates in TMS systems. Make sure of auto-charges relevance.
• Control spends and lead monthly logistics reconciliations in collaboration with the Finance Team. Explain any material deviation. Control logistic providers invoices. Code logistic providers invoices into D365.

Optimal support to day-to-day operations

• Contribute to efficiency and conformance of transportation, warehousing, storage, repacking, and blending operations against applicable regulations, specifications, and procedures.
• Provide further assistance to supply chain team on logistic claims (root cause, corrective actions, escalation to insurance company where required, payment collection for damages).
• Assist Business Units, Supply Chain, and SHEQ/Regulatory Teams with monthly claim closing, questionnaires, safety protocols.
• Manage specific price requests for road, air, and sea freights.
• Connect with forwarders to get fuel surcharge monthly update.
• Support cost tracking. Contribute to monthly reconciliations with Finance.
• Ensure EDI connection performance with logistic providers. Unlock blocked messages on the platform.
• Handle inventory movements registrations/corrections where needed and proceed to reconciliation.

Conformance & contribute to sustainability

• Ensure compliance with all QA, SHE requirements, procedures, and working instructions to maintain high service standards and quality of Data Management.
• Cooperate with Supply Chain Leaders, SHEQ, and Regulatory on risk assessment with regard to stock, waste, quality agreements, changes in legislation.
• Review non-conformances daily, with Supply Chain, SHEQ, and Commercial Teams and Logistics Providers. Provide feedback to Stakeholders to allow closing of non-conformances in CRM.
• Translate the Group’s Sustainability Strategy into concrete job-related actions and contribute actively and timely to the implementation of the sustainability KPIs.

Continuous process optimisation and excellent teamwork

• Provide regular feedback to BPOs and Key Users to enable operational excellence, efficiency, and effectiveness.
• Develop expertise in processes and work instructions related to own scope and support development of best practices.
• Collaborate to continuous improvement of logistics to ensure efficient cost-quality-lead time balance.
• Provide cover for the Logistics team as required.

KPIs

• Customer and Principal satisfaction and loyalty scores, positive feedback from customers, principals, and internal teams.
• Fill rate %.
• Logistics ratios.
• Punctuality of invoice coding.
• % Logistics accruals vs actuals.
• Logistics-related complaints vs total complaints.
• Reduction in recurring customer issues.
• Automation and tool adoption index.
• Data completeness related to Logistics ownership.
• Audit results.

Experience and Skills

• Operational experience in logistics or supply chain.
• Customer-focused and results-driven approach.
• Strong execution discipline and communication skills.
• Advanced knowledge of transportation, warehousing, and inventory management.
• Understanding of business dynamics.
• Proficiency in systems.
• Ability to work in fast-paced environments.
• Attention to detail and continuous improvement activities.

Education

• Diploma or Bachelor’s degree in Logistics or Supply Chain or equivalent experience.

Reporting Line

• EMEA Logistics, internal production and warehousing head

Internal and external stakeholders of the role

Internal:

• Commercial Team
• Customer Experience & Supply Chain Team
• Finance Team
• SHEQ Team

External:

• Logistic Providers
• Warehouses
• Authorities
• Auditors
• Customers
• Principals