Marks & Spencer
Logistics Operations Manager - Secondment
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About the Role
Working closely with 3PL partners, the role will drive performance across safety, service, cost, and compliance, using robust governance to support strong operational delivery. With responsibility for day-to-day site operations, peak planning, and key network initiatives, this position brings together operational excellence and strategic thinking, using data-led insights to identify improvement opportunities, enhance customer service, and deliver value. The role will also help shape a connected One Team culture, building strong stakeholder relationships and supporting the future growth and resilience of the M&S supply chain network.
Key Responsibilities
- Lead warehouse operations to deliver safe, efficient, and cost-effective service, ensuring KPI, budget, and stock accuracy targets are achieved across accountable sites
- Manage and influence 3PL partners, driving performance, contractual compliance, and continuous improvement through robust governance and review processes
- Drive operational excellence by using data-led insights to identify opportunities, remove barriers, mitigate risks, and enhance service and cost performance
- Support strategic network initiatives, including peak planning, capacity management, and operational change programmes that strengthen business performance
- Build strong stakeholder relationships and engaged teams, championing collaboration, inclusion, and a One Team culture across the supply chain network
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About You
Your skills and experience will include:
- Proven experience leading complex warehouse or distribution operations, including highly automated or robotics-enabled environments
- Strong commercial acumen with experience managing operational budgets, controlling costs, and driving performance through effective 3PL and contract management
- Ability to use data, insight, and AI-driven tools to solve complex challenges, mitigate risks, and identify opportunities to improve service and efficiency
- Strong understanding of store and ecommerce operations, with the ability to balance customer needs, operational priorities, and business objectives
- Excellent communication and influencing skills, with a collaborative approach, confidence to challenge constructively, and resilience to thrive in a fast-paced, evolving environment
About Us
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We are ambitious about the future of retail. We’re reinventing, innovating, and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try to put steps in place to help you be at your best through this process.
Location
The role will be based from one of our Logistics hubs, Bradford, Castle Donington, Welham Green, or our Waterside Support Centre, dependent on the successful candidate’s location. This role will involve regular travel to sites across the country.
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