Logistics & Specialty Claims Manager

About us

At Munich Re Specialty – Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinned by an effective and adaptable strategy, superior products and industry leaders working in a supportive environment to achieve this.

At the heart of our success is a strong culture where people are encouraged to be present, bold and curious, allowing them to achieve their individual goals.

Please see our website for more information.

Logistics & Specialty Claims Manager

We are currently looking for a Logistics & Specialty Claims Manager to be based in Manchester on a full-time basis, reporting into the Country Claims Manager (UK).

You will join a leading market team which promotes a culture of diligence, curiosity, positivity and inclusion. The team manages a claims budget of £50m per annum and processes approximately 2,500 new claims each year, ranging in value from £500 to £3m.

You will be expected to take a proactive approach in leading a claims team in delivering a quality service that pays valid claims promptly and sets reserves in line with our reserving philosophy, whilst meeting applicable regulatory requirements. You will take the lead on continuous improvements to the reserving and settlement process, working collaboratively with key stakeholders across the business.

Responsibilities:

• Lead and manage an established Claims Adjusting team of 4-6 claims adjusters within the agreed authority limit and ensure the accuracy of financials for claims within your responsibility;
• Model and promote a culture of positivity, inclusion, and continuous improvement to optimise employee engagement;
• Mentor and develop colleagues ensuring opportunities to continually progress and reach their full potential;
• Manage and adjust proactively inwards claims within your portfolio with respect to investigation, assessment, reserving, expense/ vendor management, and settlement in accordance with Claims guidelines and best practices, with a claim’s authority of £750,000;
• Identify, report on and present key claim issues, large or complex claims, claim trends and product improvement recommendations to internal and external stakeholders;
• Ensure relevant records are made and kept in accordance with Claims guidelines and best practices;
• Analyse claims data, trends, and exposures to set accurate and timely reserves that reflect the expected cost of insurance liabilities in accordance with business guidelines;
• Manage and provide assistance with delegation and/or International Distribution Companies as needed;
• Formulate strategy on high exposure, litigated, coverage, and complex claims to ensure optimal claim outcome and timely escalation;
• Work collaboratively and help develop strong business relationships with a wide array of internal and external partners to strengthen the business through market meetings, thought leadership and best-in-class service;
• Assist in the handling of complaints and any other regulatory matter as per Munich Re guidelines.