Logistics Supervisor - Canary Wharf

Are you an experienced Security or Logistics professional looking for your next career opportunity? If you have previous experience working within a Loading Bay, Logistics or Post Room environment, have excellent organisational skills, and take pride in delivering high standards of security, safety, and customer service, we would love to hear from you.

Position: Loading Bay, Logistics & Post Room Supervisor

Shift Pattern: Monday – Friday, 07:00 – 18:00

Location: Canary Wharf, London

Pay Rate: 21.01 per hour

Benefits include:

• Cycle to work salary sacrifice scheme
• Company pension scheme
• Life assurance benefits
• Employee referral scheme
• Progression, training, and development opportunities

Additional benefits via our ReWard membership:

• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and supermarket vouchers
• Cinema tickets
• Access to a 24/7 free Employee Assistance Programme

Duties and Responsibilities:

• Oversee the day-to-day operation of the Loading Bay, Logistics and Post Room, ensuring all areas operate safely, securely, and efficiently.
• Manage vehicle access, deliveries, collections, contractors, and couriers, ensuring all relevant site security procedures and protocols are followed.
• Supervise the handling of incoming and outgoing post and parcels, ensuring deliveries are correctly recorded, securely stored, and distributed appropriately.
• Provide day-to-day supervision, leadership, and direction to Loading Bay and Post Room Officers, including allocating duties, conducting team briefings, and maintaining professional standards.
• Ensure all team members follow relevant Assignment Instructions, Standard Operating Procedures (SOPs), risk assessments, and security procedures, escalating any concerns where appropriate.
• Maintain high standards of health and safety throughout the Loading Bay and Post Room, particularly in relation to vehicle and pedestrian movements, deliveries, housekeeping, and emergency access routes.
• Maintain accurate records and reports relating to deliveries, contractors, vehicles, incidents, and daily Loading Bay and Post Room activities.
• Provide a professional level of customer service, communicating effectively with tenants, contractors, delivery drivers, couriers, and other building users.
• Lead by example, demonstrating professionalism, reliability, strong communication, and sound decision-making at all times.
• Take ownership of operational issues, ensuring appropriate action is taken and matters are followed through to a satisfactory resolution.
• Liaise effectively with the Security Manager, client representatives, and other key stakeholders, maintaining clear communication regarding operational requirements, concerns, incidents, and updates.
• Ensure that all Loading Bay and Post Room operations are conducted in accordance with client requirements, site procedures, and relevant legislation.
• Assist with the coordination and induction of new team members, ensuring they receive appropriate training and are fully competent in their assigned duties.
• Ensure effective handovers are completed between shifts, communicating all relevant information regarding deliveries, collections, contractors, incidents, and outstanding tasks.
• Monitor the Loading Bay to ensure all areas remain clean, organised, and operationally efficient.
• Monitor traffic management and vehicle movements within the Loading Bay, reporting any breaches or concerns to the appropriate management.
• Assist with VIP access and provide support with specific client requirements when required.
• Continually review the service provision and identify opportunities for improvements and operational efficiencies.
• Respond proactively and professionally to client, tenant, and customer requests.
• Assist Emergency Services as required and ensure emergency access routes remain clear and accessible at all times.
• Ensure all relevant security and access control measures are strictly enforced and maintained within the Loading Bay.
• Ensure all vehicles entering the Loading Bay are managed in accordance with site security procedures, including vehicle searches where required.
• Support the Post Room operation during periods when the Post Room Officer is on a break or undertaking post runs, including receiving courier deliveries and ensuring items are securely stored.
• Ensure appropriate procedures are followed when access to the Post Room is required while the Post Room Officer is away, contacting the Control Room for assistance where necessary.
• Work closely with the Security Manager and client representatives to ensure a professional, efficient, and consistently high level of service is provided to tenants, visitors, contractors, and guests.