Biocair
Customer Logistics Supervisor - Strategic Accounts
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Logistics Supervisor – Key Accounts & Customer Logistics
As the Logistics Supervisor, you will play a critical role in leading and supporting the Key Accounts Team, ensuring the delivery of exceptional service to our strategic customers within the life sciences sector.
Acting as the central point of coordination between customers, logistics teams, and internal stakeholders, you will drive strong customer relationships, operational excellence, and continuous improvement across the customer logistics function.
Key Responsibilities
- Lead and support the Key Accounts team, ensuring operational activities and customer shipments are managed effectively in line with company standards.
- Monitor team workload and performance, using KPIs and operational metrics to drive efficiency, continuous improvement, and high customer service levels.
- Conduct regular team meetings, 1:1s, coaching sessions, and quarterly performance reviews to support employee development and career growth.
- Collaborate with internal stakeholders and key account leads to streamline shipment processes, reduce non-conformances, and improve operational efficiency.
- Act as the primary escalation point for shipment deviations and complex customer issues, providing guidance and support for high-priority shipments.
- Investigate non-conformance reports, perform root cause analysis, and implement Corrective and Preventative Actions (CAPAs) to enhance service quality and compliance.
- Ensure data integrity and accuracy within Biocair’s transportation management systems (iCair), maintaining high standards for customer and shipment information.
- Support compliance with global SOPs, security procedures, and regulatory requirements, while contributing to strategic projects, system improvements, and cross-functional collaboration.
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Additional Accountabilities
Product Owner & Data Management
- Act as the local Product Owner for Biocair’s operational systems, including the Biocair Connect customer portal, in partnership with the IT Business Partner to prioritise system enhancements and improve user experience for both customers and internal teams.
- Serve as the local Data Owner for customer information within iCair, ensuring high standards of data quality, accuracy, and best practice.
Requirements
- Proven leadership experience in leading Customer Care Teams or similar customer-facing roles.
- Ability to use data to drive process and personnel improvements.
- Strong track record in delivering excellent customer service in a high-pressure environment.
- Experience in Pharmaceutical or Life Sciences Industry is highly desirable.
- Proficiency in Microsoft Office Suite: Outlook, Word, Excel, Teams.
- Excellent problem-solving and analytical skills.
- Strong team leadership and strategic planning abilities.
- Ability to work effectively in a fast-paced, global environment.
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Benefits
- Salary: £38,000 – £42,000 per annum, depending on experience.
- Non-contributory pension (generous benefits).
- 25 days holiday plus option to buy/sell 5 extra days.
- Birthday leave, Life Assurance, and Group Income Protection.
- Private Medical Insurance.
- Wellness Programme.
Working Arrangements
- Full-time (40 hours per week), Monday to Friday.
- Rotating shift pattern:
- 07:00–15:30
- 08:30–17:00
- 09:30–18:00
- Fully onsite at Biocair Cambridge office (CB22 3EG).
Application Details
- Applications close: Tuesday, 14th July 2026.
- Note: Suitable candidates may be invited for interview prior to the closing date. Early closure is possible if a sufficient number of applications are received.
- Right to work in the UK must be established during recruitment. Biocair is not currently a visa sponsorship licence holder for work permits.
Biocair is committed to equal employment opportunities and promotes diversity, inclusion, and non-discrimination based on protected characteristics (e.g., race, gender, age, disability, etc.).
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