Securitas
London - Front of House and Security Brand Ambassador (STARS) - Wardour Street
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Company Description
Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer’s people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.
We combine best in class, impeccable Front of House services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.
Learn more about the Security Trained Assistance and Reception Services (STARS) Program here: https://www.securitas.uk.com/services/on-site/stars/
Job Description
We have a fantastic and exciting opportunity for an energetic & creative Front of House/Security, Brand Ambassador to join our STARS team. Working for one of our high-profile clients in London, W1F 8FY. STARS at Securitas provide a “two roles in one" service to our clients, their staff, visitors and customers.
This is more than a Front of House, reception role. You’ll be the face of the building, setting the tone for every interaction and ensuring a five-star experience for employees, visitors and contractors — all while maintaining a safe and secure environment.
You’ll combine outstanding customer service across Reception, Concierge, Facilities coordination, Administration and vendor management with calm, professional security awareness.
Schedule:
- Monday - Friday
- 60 hours per week
- 07:00 - 19:00
- 60 Minute paid lunch break.
Responsibilities:
- Meet and greet all staff, visitors and contractors in a professional and personable manner
- Deliver a consistently high-end customer focused experience
- Embody a high-performance approach and encourage colleagues to do the same
- Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
- Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
- Assist in emergency situations
- Provide timely and accurate information
- Respond appropriately to varying and fast changing priorities
- Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
- Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both
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Qualifications
Essential criteria:
- 5 year checkable history
- Exceptional Customer service skills
- Computer literate
- Familiarity with Microsoft Office
Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation.
What You’ll Be Doing
- Delivering a polished, personable welcome to all staff, visitors and contractors
- Locking and unlocking the building.
- Creating a consistently high-end, customer-focused experience
- Maintaining an immaculate and professional Front of House environment
- Acting as the central point of contact for Front of House operations
- Building strong relationships with client teams including Facilities and Office Management
- Managing changing priorities with confidence and composure
- Providing accurate, timely information and support
- Responding calmly and effectively in emergency situations
- Championing a high-performance culture and leading by example
- Representing both Securitas and our client in line with their values, brand and culture
What We’re Looking For
- Proven Front of House or corporate hospitality experience
- A confident, engaging communicator
- Impeccable presentation and attention to detail
- Strong organisational skills and the ability to multitask
- A proactive mindset with natural problem-solving ability
- Professionalism, discretion and integrity at all times
Additional Information
Company Benefits
Health & Wellbeing
- Company pension and advice and planning
- Life assurance scheme
- Discounted gym memberships
- Wellness advice and support, including financial, emotional and physical
- Dental and Physical Health Plans
Lifestyle Benefits
- Cycle to work scheme
- Car lease and new car purchasing schemes
- Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
- Mortgage Advise
- Payroll ISA's
- Eligibility for Costco Membership
Learning & Development
- Support with further education
- 100's of eLearning courses
- Accredited courses by C&G, ILM, IOSH and SIA
- Leadership Development programs both local and global
Get help with your application
Your very own career expert that helps elevate your application to the next level.
It’s great to see you’re considering a career with Securitas UK! You're one step closer to joining a global team of 336,000+ colleagues who help make the world a safer place each and every day.
Here, we live by our values of Integrity, Vigilance and Helpfulness, which help guide how we operate and how our people experience work, each and every day! We have a promise too:
- Opportunity – We see potential in every person and situation
- People – We open our eyes to all that’s good
- Purpose – We make your world a safer place
So what you can expect
Our Talent Team reviews every application carefully. We know applying can feel daunting, but we’re here to support you—just email us if you need help. No matter the outcomes, you will always receive communication from us.
See an inclusive world
Inclusion isn’t a tick-box for us – it’s how we work. We know our strength comes from different perspectives, in every role and every team. We’re proud to be a Level 2 Disability Confident employer. If you tell us you have a disability when you apply, and you meet the minimum requirements for the role, our Talent Team will guarantee you an interview.
Through our Employee Networks, the Race at Work Charter, the Armed Forces Covenant and more, our people drive real change. We celebrate diversity all year round with moments like BSL Week, International Women’s Day, PRIDE and Black History Month – because seeing an inclusive world starts with how we show up every day.
See a rewarding world
We understand the importance of reward and recognition when it comes to our peoples work. From day one you're able to:
- Save More: Exclusive employee big brand discounts through STRIVE, Cycle to Work savings, Specsavers offers and free mortgage advice.
- Look After Your Health: Healthcare cash plans, dental cover plans, 24/7 GP access, mental wellbeing support and online dental advice.
- Plan for Your Future: Pension scheme, Payroll ISA and financial wellbeing resources to help you achieve your goals.
- Peace of Mind: Life assurance and support for you and your family when it matters most.
Take the next step in your career journey
Join a team that values you start your career with Securitas UK today.
Click ‘I’m Interested’ to see a different world.
Pay Rate (UK): Hourly
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