ImpactSOS
London Retail Network Manager
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London Retail Network Manager
ImpactSOS | Part-time | Flexible, field-based | Fixed pay plus performance-related commission
ImpactSOS creates greeting cards that represent and financially support community groups, charities, makers and social-impact organisations.
Over the past few years, we have built a network of approximately 200 independent retailers across London. Our cards are now stocked by cafés, gift shops, bookshops, galleries, garden centres, convenience stores and other community-focused businesses.
We are looking for an outgoing, commercially minded and highly organised person to take day-to-day ownership of this established network.
This is more than a merchandising position. You’ll manage relationships with existing retailers, keep their card ranges performing well, reactivate quieter accounts and continue expanding the network by introducing ImpactSOS to new retailers.
The role will allow our founder to step back from routine London operations and focus on larger partnerships, retail chains and the national development of ImpactSOS.
What you’ll do
You’ll be responsible for managing and developing the ImpactSOS retail network across London.
Your work will include:
- Managing relationships with approximately 200 existing retail accounts
- Organising efficient geographical routes around different areas of London
- Contacting retailers before visits to confirm their stock requirements
- Visiting retailers to check stock levels, maintain displays and arrange restocks
- Helping retailers select card ranges that suit their customers
- Reactivating retailers that haven’t ordered recently
- Identifying opportunities to increase sales within existing accounts
- Visiting suitable new prospects located around established customer routes
- Introducing ImpactSOS to independent cafés, gift shops, bookshops, galleries, garden centres and other retailers
- Installing card displays and supporting new retailers through their first orders
- Keeping accurate records of visits, orders, conversations and future reorder dates
- Identifying multi-location retailers and larger opportunities for the founder
- Sharing customer feedback and helping us improve the way the London network operates
This isn’t a conventional desk-based account-management role. You’ll spend much of your time travelling around London, meeting independent business owners and making sure the network is well looked after.
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How the role will work
Unlike our new territory opportunities, you will be taking responsibility for an established customer network from the beginning.
The role will therefore include:
- A fixed payment reflecting the responsibility of managing the existing London network
- Commission for new retailers you personally introduce
- Additional performance-related rewards for growing London sales, reactivating accounts and improving the performance of the network
Full details of the payment structure, expected working pattern and performance incentives will be discussed during the interview process.
We are initially looking for someone on a flexible, part-time basis, with the opportunity for the role to grow as the London network develops.
What ImpactSOS provides
We’ll provide:
- An established network of approximately 200 London retailers
- Initial training and ongoing support from the founder
- Existing account information and sales history
- Card samples and professional sales materials
- Retail card displays
- Stock, production and fulfilment
- Access to our ordering and customer-management systems
- An established brand and proven product proposition
- Guidance on route planning, restocking and winning new retailers
- The opportunity to help shape how ImpactSOS manages larger territories nationally
There is no joining fee and no requirement to purchase stock.
Who we’re looking for
You may have experience in field sales, territory management, account management, merchandising, greeting cards, gifts, FMCG, coffee, convenience retail or community engagement.
You might also be someone who has successfully run your own small business or managed a portfolio of independent retail customers.
You’ll be well suited to this opportunity if you:
- Are confident taking responsibility for an established customer network
- Enjoy meeting and building relationships with independent business owners
- Are comfortable walking into a new business and starting a conversation
- Can balance customer service, merchandising and new-business development
- Are highly organised and able to plan efficient routes across London
- Can work independently without requiring close daily supervision
- Are commercially aware and able to recognise opportunities to increase sales
- Are persistent about following up conversations, orders and overdue actions
- Keep accurate and reliable customer records
- Care about communities and positive social impact
- Are comfortable travelling regularly across London
- Want to help build an operation that can eventually be replicated nationally
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Knowledge of London’s independent retail, café or community sectors would be particularly valuable.
What success looks like
The successful person will gradually become the day-to-day owner of the London retail network.
Success will mean:
- Existing retailers receive reliable and proactive support
- Retailers are contacted and restocked at the right time
- Card displays remain attractive and well stocked
- Dormant accounts are identified and reactivated
- London sales and average order values continue to grow
- New retailers are added around existing geographical routes
- Customer information remains accurate and up to date
- Larger opportunities are identified and passed to the founder
- The founder is no longer required to manage routine London visits and restocks
Why join now?
ImpactSOS has already demonstrated that its retail model works across London.
The next stage is to turn that founder-led network into a well-managed, scalable operation while continuing to increase the number and quality of participating retailers.
You’ll be joining at an important point in our development. You’ll inherit genuine customer relationships and recurring business, while also having the opportunity to improve the model and influence how we expand across the UK.
For the right person, this is an opportunity to take meaningful responsibility within a growing purpose-led business and develop a role that can expand alongside the network.
How to apply
Send us a short introduction explaining:
- Where you’re based
- Your relevant sales, retail, merchandising or account-management experience
- Whether you have previously managed a customer portfolio or geographical territory
- Why ImpactSOS appeals to you
- Why you would be good at managing and growing our London network
- Your availability over the next three months
- How many days per week you would ideally like to work
A traditional CV is welcome, but we’re particularly interested in your ability to take ownership, build relationships, stay organised and develop an established retail network.
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