L'Oréal
L'Oréal Luxe Multi-Brand Regional Skin Pro - Southampton/Bournemouth/Oxford
Southampton
Posted about 16 hours ago
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Who We Are Looking For
A Skincare Enthusiast
- You’re passionate about all things Skincare and love sharing your expertise!
- You’re a pro at giving personalised advice and helping people find the perfect skin routine to make them feel empowered.
A Connection Creator
- You’re a natural at building authentic relationships and making people feel comfortable.
- You love chatting with customers, learning about their unique style and helping them create a beauty routine that expresses who they are.
A Trendsetter
- Being active on social media, you’re always on top of the latest skincare and beauty trends.
- You know how to connect with people both online and in person, building a community around your passion for skincare.
A Go Getter
- You’re driven, ambitious and love a challenge.
- You’re excited to create innovative in-store experiences and achieve amazing results.
A Brand Ambassador
- You’re a true believer in the L'Oréal Luxe mission and values.
- You’re passionate about our iconic brands and can’t wait to represent them.
What You Will Be Doing
Skincare Specialist
- Creating Engaging Skincare Experiences: Design and execute innovative, engaging skincare events and animations that drive customer interest and excitement for L'Oréal Luxe brands.
- Team Skincare Leadership: Provide expert coaching and guidance to team members on all aspects of skincare, empowering them to confidently deliver exceptional customer service and achieve sales goals.
- Personalized Skincare Consultations: Serve as the go-to skincare expert for customers, offering personalized recommendations and tailored skincare solutions to address individual needs and concerns.
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Elevating Customer Experience
- Delivering the One Luxe Experience: Consistently execute the Be Luxe service model, ensuring a premium and personalized experience for every customer.
- Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into the brand’s heritage, and offer tailored product knowledge, tips, and techniques to meet customer needs.
- Embodying Brand Excellence: Act as a L'Oréal Luxe brand ambassador, providing a luxurious customer experience through personalized service and merchandising standards.
- Staying Trend-Forward: Maintain a strong understanding of the latest makeup, skincare, and wellness trends to provide expert advice and personalized recommendations.
Driving Retail Performance
- Achieving Sales Targets: Consistently achieve individual and counter sales goals as agreed with your line manager.
- Building Client Relationships: Proactively build authentic relationships with customers, both in-store and through digital channels, fostering loyalty and repeat business.
- Promoting Events and Activities: Inform new and existing customers about upcoming in-store events, promotions, and brand activations. You will be travelling to top doors in the region to activate and animate the skincare category and share expertise.
- Brand Advocacy: Passionately represent L'Oréal Luxe brands and share your expertise on internal and external social media platforms, adhering to company guidelines.
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Operational Excellence
- Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
- Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
- Maintaining Counter Standards: Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.
My Deliverables/Outcomes Are
- Achievement of Event Targets
- Contribute to driving Category Performance in the region
- Exceptional consumer experience
- Social/Content creation
My Core KPIs Are
- Skincare Sales Target Achievement
- Event Target Achievement
- CXE & NPS Results
- Social content creation & KPI
I Have In-depth Knowledge Of
- Skincare & Skin
- Eventing
- Retail Driving
- Coaching
- Consumer & Customer needs
- Retail Acumen
- Social trends
My Key Stakeholders Are
- One Luxe Store Manager/Flagship/FSS Manager
- Area Managers
- Retail Director
- Education/Training
- Artistry team
My Key Skills Are
- High level Artistry
- Retail Acumen
- People Engagement
- Coaching
- Events
- Digital/Social
#EVB
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Skills
Skincare Expertise
Retail Acumen
People Engagement
Coaching
Event Management
Digital/Social Media
Artistry
Customer Service
Sales Performance
Brand Advocacy
Merchandising
Client Relationship Building