L'Oréal
L'Oréal One Luxe Fragrance Expert, Harrods (37.5 hrs)
London
Posted 1 day ago
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Reporting to: Luxe Store Manager / (Senior Area Manager if mobile)
Who We Are Looking For
- A Fragrance Enthusiast: Passionate about fragrance, expert in personalised advice, and helps people find the perfect fragrance to feel empowered.
- A Connection Creator: Natural at building authentic relationships, making people feel comfortable, and helping customers create a beauty routine expressing who they are.
- A Trendsetter: Active on social media, on top of latest fragrance/beauty trends, and connects online and in-person.
- A Go Getter: Driven, ambitious, loves challenges, and excited to create innovative in-store experiences.
- A Brand Ambassador: Believer in the L'Oréal Luxe mission and values, passionate about iconic brands.
What You Will Be Doing
Fragrance Specialist
- Creating Engaging Fragrance Experiences: Design and execute innovative fragrance events and animations.
- Team Fragrance Leadership: Provide expert coaching and guidance to team members on fragrance to drive customer service and sales goals.
- Personalized Fragrance Consultations: Serve as the go-to fragrance expert offering personalized recommendations.
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Elevating Customer Experience
- Delivering the One Luxe Experience: Consistently execute the Be Luxe service model for a premium, personalized customer experience.
- Product Expertise and Storytelling: Demonstrate products, immerse customers in brand heritage, and offer tailored knowledge/techniques.
- Embodying Brand Excellence: Act as a brand ambassador providing luxurious service and merchandising standards.
- Staying Trend-Forward: Maintain understanding of makeup, skincare, and fragrance trends.
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Driving Retail Performance
- Achieving Sales Targets: Consistently achieve individual and counter sales goals.
- Building Client Relationships: Proactively build authentic relationships in-store and digitally to foster loyalty.
- Promoting Events and Activities: Inform customers about upcoming events, promotions, and brand activations.
- Brand Advocacy: Represent L'Oréal Luxe brands and share expertise on social media in line with guidelines.
Operational Excellence
- Teamwork and Training: Participate in team efforts and complete required training programs.
- Administrative Responsibilities: Complete daily/weekly admin tasks using designated platforms (Tamigo/One Retail).
- Maintaining Counter Standards: Uphold hygiene, housekeeping, and a clean, inviting counter environment.
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Skills
Fragrance Expertise
Personalized Consultations
Customer Relationship Management
Sales Performance
Social Media Engagement
Brand Ambassadorship
Visual Merchandising
Team Coaching
Event Planning
Retail Operations
Location