Lagardère Travel Retail
Loss Prevention Officer
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Loss Prevention Officer – Luton Airport
Location: Luton Airport, LU2 9LY
Contract: Permanent, full-time
Salary: £30,000–£32,000 per year
Bonus: Up to 10%, based on achievement of objectives
Closing date: 8 November 2026
About the role
We are recruiting a Loss Prevention Officer to provide a dedicated internal Loss Prevention presence at Luton Airport.
Reporting to the Loss Prevention Manager, you will work closely with the General Manager and local operational teams to reduce shrink and other controllable losses while protecting company stock, cash, people and assets.
This hands-on role combines visible Loss Prevention activity with investigations, CCTV and POS reviews, stock and process checks, incident analysis and practical coaching.
Key responsibilities
- Identify and respond to stock loss, cash discrepancies and emerging Loss Prevention risks.
- Review CCTV, POS, stock and incident information to identify trends and support investigations.
- Investigate material stock variances and suspicious losses, gathering clear, objective evidence.
- Conduct targeted stock checks, high-risk product reviews and operational control audits.
- Conduct authorised staff searches or review search activity in line with company policy and training.
- Review external theft incidents to identify recurring products, locations, times and methods.
- Identify weaknesses in CCTV, access control, stockroom security and product protection, tracking agreed actions to completion.
- Maintain accurate investigation notes, reports and evidence, protecting confidentiality.
- Provide practical Loss Prevention coaching to managers and colleagues.
- Maintain Loss Reduction Action Plans and provide regular updates on risks, actions and trends.
- Support other operational locations when required.
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About you
- Experience in Loss Prevention, retail security, investigations, stock control, retail operations or a related environment.
- Confidence investigating incidents and discrepancies, reviewing evidence and producing clear written findings.
- A good understanding of stock loss, inventory accuracy, till/POS risks and retail controls.
- Confidence using Microsoft Office and learning CCTV, incident, POS and stock systems.
- Strong communication skills and the ability to challenge constructively.
- Integrity, professionalism, discretion and sound judgement.
- Flexibility to work early, late and weekend periods when operational risks require.
- Willingness and ability to travel between locations, including occasional overnight stays.
Airport, travel-retail or multi-site experience and a relevant Loss Prevention, security or investigation qualification are desirable.
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Benefits
- Up to 10% bonus based on achievement of objectives.
- 25 days’ holiday plus bank holidays, with the opportunity to buy or sell up to five days.
- Up to 25% in-store discounts.
- Company pension contribution of up to 3%.
Working environment
The role involves standing, walking and desk-based investigation activity across retail stores, food and beverage outlets, stockrooms, warehouses and offices.
As the role is based airside, five years of employment and personal references, alongside a criminal record check, will be required. Further details will be discussed at interview.
About Lagardère Travel Retail
Lagardère Travel Retail operates across Travel Essentials, Duty Free & Fashion and Foodservice. Our values of Honesty, Excellence, Accountability and Team Spirit guide how we work.
We welcome applicants from all backgrounds and are committed to providing fair and equal treatment throughout recruitment.
How to apply
Please submit your application through our official careers website:
https://lagarderetravelretail.talosats-careers.com/job/965517
Job reference: GA1704587LutLPO
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