Complete appropriate safety training and certifications to perform work tasks.

Responsible for the safe keeping of all keys.

Policies and Procedures

Protect the privacy and security of guests and coworkers. Maintain confidentiality of proprietary materials and information.

Follow company and department policies and procedures.

Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. Perform other reasonable job duties as requested by Supervisors.

Guest Relations

Address guests' service needs in a professional, positive, and timely manner.

Aid individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

Thank guests with genuine appreciation and provide a fond farewell.

Communication

Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

Speak to guests and co-workers using clear, appropriate and professional language.

Exchange information with other employees using electronic devices (e.g., cell/mobile phones, pagers and two-way radios, email).

Working with Others

Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Support all co-workers and treat them with dignity and respect.

Develop and maintain positive and productive working relationships with other employees and departments. Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards.

Physical Tasks

Stand, sit, or walk for an extended period or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Surveillance/Patrol

Patrol all areas of the property by foot or vehicle using specified equipment (e.g., flashlight, high visibility jacket) to ensure guest and meeting rooms are secure and assist guests with room access.

Monitor Closed Circuit Televisions (CCTV), perimeter alarm system, duress alarms, and fire life safety system to ensure that any unusual behavior or emergency is dispatched to appropriate personnel for investigation and recorded.

Lock property entrances during designated times.

Conduct daily physical hazard inspections and report any unsafe conditions or work practices.

Incident/Emergency Response

Respond to the scene of guest or employee accidents and determine if emergency aid is required.

Administer first aid/CPR to guests or employees as required.

Assist guests or employees during emergency situations, such as fire, evacuation, flood, severe weather, bomb threat, robbery, natural disasters, etc.

Notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents.

Communicate specified information regarding guest or employee accidents to EMS/medical personnel as required.

Defuse guest or employee disturbances/altercations in accordance with company policies and procedures, including summoning appropriate authorities if necessary, and documenting incident.

Respond to domestic problems with guests and call for outside assistance if necessary.

Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms.

Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc.

Resolve safety hazard situations. Escort any unwelcome persons (e.g., trespassers, loiterers) from the property without interrupting the orderly flow of property operation.

Report to scenes of vehicle accidents/thefts and document all required information.

Call for assistance using proper code responses.

Investigations/Reports

Complete a Loss Prevention shift summary/daily activity report to ensure that all information is properly logged. Maintain confidentiality of all Security/Loss Prevention and property reports/documents and release information only to authorized individuals.

Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents.

Conduct interviews with relevant parties to obtain statements and information related to incidents.

OTHER

• At all times to represent the hotel in accordance with company standards of dress, grooming and hygiene.
• Performs other related tasks as assigned by management.
• Complies with Marriott International Hotels Limited Regional Office policies and procedures.
• Be knowledgeable of all applicable SOP’s/ LSOP’s and ensure controls points are implemented and are effective as outline in Audit Requirements.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true