THG
Loss Prevention Specialist - Omega
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About THG
We are THG, a global e-commerce group on a mission to be the global online leader in beauty and sports nutrition.
Our portfolio of leading retailers and brands, including LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty, forms our two core businesses: THG Beauty and THG Nutrition.
From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.
With us, you’ll go further, faster. What are you waiting for?
Location: Omega, Warrington Shifts: Rotating Day/Night Shifts – Mon–Fri, 6am–5pm or 6pm–5am
About Central Functions
Central Functions brings together the teams and people who serve the entire business. These individuals are essential to ensuring smooth operations, timely payments, on-time material sourcing, compliance with legal obligations, and safeguarding health, safety, and security.
About Security and Loss Prevention
Warehouse Loss Prevention Specialist
The Warehouse Loss Prevention Specialist ensures the protection of company assets, reduction of losses, and maintenance of a secure, safe working environment within fast-paced warehouse and fulfilment operations. This role involves managing a team of Security Officers, investigating stock losses and discrepancies, enforcing security compliance, and safeguarding high-value products throughout the supply chain.
Responsibilities:
Security Operations & Team Management
- Supervise and support a team of Security Officers across warehouse operations.
- Ensure all security procedures (searching, access control, and site patrols) meet required standards.
- Conduct regular security process audits to identify improvements.
- Provide daily briefings and ongoing training/coaching for the Security team.
- Escalate all reported incidents, concerns, and security breaches appropriately.
Loss Prevention
- Investigate incidents of stock loss, inventory discrepancies, customer order issues, theft, fraud, and operational errors.
- Utilise CCTV systems, access control, warehouse management systems, and operational data in investigations.
- Produce detailed investigation reports, including root cause analysis and corrective actions.
- Collaborate with Inventory, Operations, Customer Service, and Logistics teams to mitigate loss trends.
- Support loss prevention strategies to reduce shrinkage and improve stock accuracy.
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High-Value Asset Protection
- Oversee security controls for high-value products and sensitive client stock.
- Ensure compliance in securing high-value freight.
- Monitor high-risk operational areas: goods-in, goods-out, decant, packing, and storage zones.
- Manage security procedures for high-value deliveries/collections/returns.
- Conduct regular reviews of high-value client and product security measures.
Compliance & Auditing
- Ensure alignment with company security standards, client requirements, and industry certifications (e.g., TAPA).
- Carry out security audits and inspections across warehouse operations.
- Monitor CCTV coverage and security equipment effectiveness, escalating issues as needed.
- Support internal and external audits related to security and loss prevention.
Incident Management
- Lead investigations into security incidents, theft, fraud, misconduct, and process breaches.
- Liaise with law enforcement as necessary.
- Maintain accurate records of all investigations and incident reports.
- Identify loss trends and recommend preventative measures to minimise future incidents.
Required Skills & Experience
Essential
- Previous experience in Loss Prevention, Security, Warehouse Security, or Asset Protection.
- Knowledge of team management or supervisory roles, particularly in security operations.
- Proven experience investigating stock loss, theft, fraud, or customer order discrepancies.
- Strong understanding of warehouse and fulfilment operations.
- Familiarity with CCTV, access control systems, and incident management software.
- Excellent report writing and analytical skills.
- Strong communication and stakeholder management abilities.
- Ability to work independently and make informed under-pressure decisions.
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Desirable
- Experience in high-value logistics, fulfilment, retail, manufacturing, or distribution.
- Knowledge of TAPA standards and supply chain security requirements.
- Professional security qualification or relevant certifications.
- Experience using warehouse management systems and inventory platforms.
Benefits
Career Development
- Bespoke development programmes designed by our in-house Learning & Development team.
- Upskilling programmes in partnership with a leading industry provider.
- Enhanced annual leave, including maternity/paternity, compassionate, and volunteer leave.
✔ 28 days annual leave ✔ Birthday off – enjoy a day off each year! ✔ Enhanced maternity/paternity pay based on length of service. ✔ Up to 10 days compassionate leave per year. ✔ Buyback up to 3 days annual leave. ✔ Unlock 2 days volunteer leave after 12 months of service.
Wellbeing Support
- Face-to-face and virtual GP appointments (Icon 1).
- 24/7 Employee Assistance Programme (EAP) via Bupa.
- State-of-the-art on-site gym.
- Access to on-site physiotherapy.
Other Perks
- Save up to 12% on tech purchases via our salary sacrifice scheme.
- Subsidised bus pass from Manchester City Centre to our ICON office.
- Up to 50% staff discount on THG brands.
- On-site staff shop.
- Refer a colleague and earn up to £1000 if they pass probation.
- Anniversary gifts for 5- and 10-year service milestones.
THG is a Disability Confident Committed employer. If you require reasonable adjustments to perform at your best during the recruitment process, please notify us.
We are committed to a diverse and inclusive environment and welcome applications from all backgrounds.
Due to high application volumes, we aim to contact all applicants within 14 days. For further questions or to discuss a role before applying, contact our Talent team.
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