DO & CO
Lounge Host
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Company Description
Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.
Job Description
We are looking for a professional Lounge Host to provide an exceptional food and beverage service experience to guests in a premium airport lounge. You will be responsible for delivering attentive, efficient, and friendly service while maintaining the highest standards of presentation, cleanliness, and hospitality.
- Welcome and assist guests, responding to queries and requests in a professional manner.
- Take note of guest food and beverage requests and provide attentive table service.
- Set up and clear tables, ensuring dining areas are clean, presentable, and well maintained.
- Maintain the buffet area, including replenishing food, explaining dishes, and supporting guests with their selections.
- Confidently describe buffet and à la carte dishes, including relevant allergen information.
- Liaise closely with the bar and culinary teams to ensure food and beverage orders are delivered efficiently.
- Maintain high standards of cleanliness and presentation, including polishing cutlery, crockery, and glassware.
- Handle guest feedback and complaints professionally, escalating to supervisors or managers when required.
- Support cleaning and back-of-house teams during quieter periods.
- Deliver all services in line with established company and client standards and procedures.
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Qualifications
- Minimum 2 years’ experience in hospitality, ideally within a premium or customer-facing environment.
- Excellent customer service and communication skills.
- Professional, confident, and approachable with a strong attention to detail.
- A positive team player with the ability to work efficiently under pressure.
- Self-motivated and proactive, with a flexible approach to work.
- Good spoken and written English.
- Flexible availability, including evenings, weekends, public holidays, and shifts across a 7-day operation.
- Strong interpersonal skills with the ability to build positive relationships with guests and colleagues.
- Well-presented and professional, with a genuine passion for hospitality and delivering high service standards.
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Additional Information
We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including:
- Competitive salary
- On-site role
- Enjoy perks by referring your friends through our Refer a Friend Scheme
- Save money and time with On-Site Free Meals
- Expand your skills and knowledge through our in-house training opportunities.
- A business where you can have a real impact, we’re not afraid of new ideas!
- Genuine career development opportunities, both nationally and internationally
- The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market
DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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