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Loyalty Executive
Job Overview
Reward Loyalty. Build Engagement. Drive Growth.
At LKQ UK&I, our customers are at the heart of everything we do. We're looking for a Loyalty Executive to help develop and deliver engaging loyalty initiatives that reward our customers, increase retention, and encourage repeat purchases across our retail and ecommerce channels.
This is an exciting opportunity for a commercially minded marketing professional who enjoys using customer insights, data, and creativity to deliver campaigns that make a measurable impact.
The Role
As a Loyalty Executive, you'll support the day-to-day management and optimisation of our customer loyalty programme. Working closely with CRM, Digital, Ecommerce, Retail, Commercial, and Analytics teams, you'll help create compelling customer experiences that increase engagement and lifetime value.
You'll play a crucial role in ensuring the loyalty programme remains relevant, rewarding, and aligned with our wider customer strategy.
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What We Offer
At LKQ UK&I, we're committed to helping our people grow and succeed. We offer:
- Competitive salary
- Hybrid working
- Employee discount across our brands
- Pension scheme
- Life assurance
- Health and wellbeing support
- Learning and development opportunities
- Career progression within a growing business
Key Responsibilities
- Support the delivery and ongoing development of the LKQ loyalty programme.
- Plan and execute customer loyalty campaigns across:
- App
- SMS
- Website
- In-store channels
- Coordinate promotional offers, rewards, and exclusive member benefits, including personalised communications.
- Monitor programme performance, customer engagement, and redemption activity, providing regular reporting and insights.
- Analyse customer behaviour to identify opportunities for improving:
- Acquisition
- Retention
- Frequency
- Spend
- Work with internal stakeholders to deliver campaigns aligning with commercial objectives.
- Collaborate with Digital, CRM, Ecommerce, and Retail teams to ensure a seamless customer experience.
- Help manage loyalty content, customer journeys, and campaign calendars.
- Stay updated on market trends and competitor loyalty programmes to drive innovation.
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Required Skills and Experience
- Experience in a loyalty, CRM, customer marketing, or B2C marketing role.
- Understanding of customer lifecycle marketing and retention strategies.
- Strong organisational skills to manage multiple campaigns simultaneously.
- Excellent communication and stakeholder management skills.
- Strong analytical skills with confidence in interpreting customer and campaign data.
- Proactive approach with excellent attention to detail.
Bonus:
- Experience working within a fast-paced retail or ecommerce environment.
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