NHS Grampian
LR246918 Dispatcher
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Dispatcher Primary Care Out Of Hours Service (GMED)
Grampian Medical Emergency Department (GMED) provides urgent care outside normal GP hours across the Grampian region, supporting a population of approximately 640,000. We are currently seeking two part-time Dispatchers to join our dynamic and responsive team.
As a Dispatcher, you will play a key role in ensuring the smooth operation of GMED’s urgent care services. You will support clinical and support teams by coordinating home visits, managing rotas, handling sensitive information, and maintaining accurate records across multiple systems. This is a vital role that helps ensure patients receive timely care when they need it most.
This post is exclusively nightshift work, with fixed hours of 23:45-08:00.
There are various hours available across a 4-week rota, and we are recruiting two part-time staff to cover these hours. We are looking for reliable, flexible individuals who are comfortable working in a busy, fast-paced overnight environment.
Key Responsibilities
- Coordinating and dispatching clinical resources across the GMED service
- Managing rotas and supporting operational cover
- Communicating with clinicians, drivers, and external partners
- Handling sensitive information and maintaining accurate records
- Using multiple IT systems to support service delivery
- Supporting the wider team to ensure efficient and effective patient care
Key Requirements
- Demonstrable experience working in an administrative role, using established office systems
- Experience with Microsoft Office and other administrative applications
- Ability to work independently and as part of a multidisciplinary team
- Strong attention to detail and a methodical approach
- Excellent communication and interpersonal skills
- Ability to remain calm and focused in a high-pressure environment
- Willingness to learn, adapt, and take initiative
- Previous experience of call handling
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Additional Information
Please note that the service operates Mon-Fri 18:00-08:00 and Sat & Sun 24 hours, including during public holidays and festive periods.
We may close applications early if we receive a high volume of interest.
Interviews will be held in person on the 18th and 19th of August.
Informal Enquiries
Taylor Youngson, Assistant Support Manager taylor.youngson@nhs.scot
Magdalena Bialachowska, Assistant Support Manager magdalena.bialachowska@nhs.scot
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
Additional Information For Candidates
AI-generated content for the completion of Supporting Statements may lack specificity and fail to address key criteria outlined in the job description. Personalisation is essential to convey individual skills, knowledge, and experiences effectively.
As a disability confident employer we are committed to ensuring our recruitment processes are inclusive and accessible to all. If you need us to make any adjustments during the recruitment process, please let us know by contacting our recruitment team at the earliest opportunity. Email us at gram.recruitment@nhs.scot.
Shortlisted candidates will be invited to attend the interview in person. Alternative arrangements or adjustments will be considered in the event there are circumstances that may prevent candidates attending in person to ensure it is inclusive and accessible to all.
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NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire and Moray.
As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.
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