DXC Technology
LTIS Gamecock Barracks Engineer
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Job Description
Role Overview
An opportunity has arisen for a LTIS Gamecock Barracks Engineer at our client site in Warwickshire. This is a secure environment and as a result will require SC clearance.
Responsibilities
- Responsible for providing on-site implementation and support for technical infrastructure for end user training systems within a secure environment.
- Advising and assisting in solving problems related to hardware, networks, and peripherals using available technology.
- Analyses system needs, troubleshoots problems, and deploys updates/roll-outs.
- Knowledge of customer estate topography, hardware, software, and O/S.
- Understands customer goals; identifies consequences of various solutions.
- Develops project installation and escalation plans.
- Good communication skills, able to articulate technical solutions using basic explanations.
- Continuously utilizes on-site customer visits and contacts to identify and report new business opportunities for the benefit of overall business growth.
Role and Responsibilities
- Software, Hardware, and Infrastructure delivery-based projects, ranging from changes to existing configurations through to complete new site deliveries.
- Work as part of a small team making decisions on complex business issues.
- Completes a wide variety of internal and customer-facing tasks.
- Supporting complex, bespoke client systems, e.g. training, audio/visual, networking, telephony.
- Projects the right image.
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Experience Required
- Wealth of experience of dealing with people at all levels within a Military environment.
- Deep customer domain knowledge and experience.
- Excellent interpersonal communication skills, positive and engaging manner, and a high degree of customer service aptitude.
- Demonstrable experience and fluent command of the English language.
- Excellent organizational skills and ability to troubleshoot remotely using a variety of toolsets.
- At least 3 years of experience in an IT support organization.
- Strong understanding of ITIL incident management, including upholding SLAs and communication with customers.
- Experience with researching complex issues.
- Self-motivated achiever who gains satisfaction from providing excellent customer service.
- Good understanding of network design and topology.
- Hands-on experience of onsite delivery and working under pressure to deliver on time and to customer quality expectations.
- In-depth project delivery experience including compliance to strict MoD Guidelines and Standards.
- Demonstrable configuration management experience.
- SC clearance required.
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Desirable
- LAN, WAN, 4G, and Wifi.
- Ethernet, Secure+ Ethernet, ADSL, FTTC, SOGEA, etc.
- Understanding of core networks and circuit mapping, VLANs, etc.
About DXC Technology
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment Fraud Warning
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
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