The Chancery Rosewood
Luggage Porter
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The Chancery Rosewood
The Chancery Rosewood, is redefining luxury in Mayfair, housed in the former U.S. Embassy and reimagined by Sir David Chipperfield. With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters.
Role Overview
As a Luggage Porter, you will play a vital role in shaping the guest experience from the very first moment of arrival to the final farewell. This role calls for someone who combines physical efficiency with genuine warmth, proactive thinking, and a deep commitment to service excellence. If you take pride in the details, thrive in a collaborative team environment, and understand that even the smallest gestures can create lasting memories, we would love to hear from you.
Key Responsibilities
- Expertly handle and transport guest luggage with the utmost care and efficiency, ensuring timely and accurate delivery to guest rooms and storage areas.
- Proactively assist guests with their luggage during check-in, check-out, and at any other required moment, consistently exceeding expectations and delivering a seamless experience.
- Maintain the luggage storage area to the highest standards of cleanliness, organisation, and security, ensuring efficient and accurate access at all times.
- Manage guest requests with accuracy and care, ensuring timely follow-ups and swift resolutions that uphold a consistently positive guest experience.
- Collaborate seamlessly with colleagues across all departments, communicating clearly and proactively to ensure a unified and smooth service at every touchpoint.
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About You
- Connection — You are a natural people person who builds genuine rapport with guests and colleagues effortlessly, understanding that a warm smile, a remembered name, or a moment of real human connection can transform a guest's entire stay.
- Guest-Centricity — You take genuine pride in handling every piece of luggage as if it were your own, understanding that attentiveness, care, and precision in this role directly shape the guest's first and last impression of their experience with us.
- Influencing — You communicate with clarity, warmth, and professionalism, whether coordinating a luggage delivery with the front desk, updating a colleague on a guest's arrival, or simply reassuring a guest that their belongings are in safe hands.
- Integrity — You handle guest belongings and sensitive information with the highest level of care, discretion, and accountability at all times, maintaining organised and accurate records and upholding the hotel's standards consistently whether or not you are being observed.
- Drive — You bring energy, focus, and a proactive mindset to every shift, anticipating what guests need before they ask, seeing every request through to completion, and always looking for opportunities to go above and beyond the expected.
- Adaptability — You remain calm, resourceful, and solution-focused in a fast-paced and ever-changing environment, adjusting confidently to shifting priorities, peak periods, and the diverse and varied needs of an international guest profile without compromising on service quality.
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What we can offer you
- 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
- Discounts on Food & Beverage
- Flexible benefits app and monthly allowance to spend on whatever you like
- Give days - A paid volunteering day of leave annually
- Up to 16 weeks paid parental leave
- Birthday day off - A paid day of leave for your birthday
- Developmental & social calendars
- Life insurance
- Enhanced sick pay policy
Diversity & Inclusion
At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.
About Rosewood
Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.
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