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Luggage Porter
Take responsibility for all aspects of Health and Safety within the department on a day-to-day basis. To set consistent high standards of Health and Safety in all working practices.
Take part in department’s Fire Training and Practices and to ensure safe working practices within the department.
Ensure that you are fully conversant in all the Hotel’s Disciplinary and Grievance Policies and Procedures, and the Code of Conduct.
Provide excellent sense of welcome and ensure all guests are greeted using correct phraseology and assistance by opening and closing hotel’s entrances.
Carry arriving and departing guests’ luggage ensuring the safety and security of such luggage whilst in the hotel’s possession.
Display excellence in all communications methods, both formal and informal, written and verbal, at all times.
Handle guest and customer complaints with precision, speed and in a professional manner and to the hotel’s procedure.
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Be responsible for planning, organising and monitoring the day-to-day operation of the department, while ensuring the department's overall objectives relate to the Hotel’s strategies.
Requirements
- Driving license
- Being able to stand for long periods of time
- Passionate about hospitality
- Knowledge of London
- Be fluent in English
- The successful candidate must already have eligibility to work in the UK.
Benefits
- Holidays: 28 days’ holiday including 8 public holidays
- Contributory pension scheme
- Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)
- Discounted dental and health cover with HSF
- Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
- Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
- Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
- High street discounts: with Perks at Work
- Pay Day Parties
- Hotel discounts
- Health cash back plan
- Meals on duty
- Pension scheme
- Loyalty rewards and referral bonuses
- Many more
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About Meliá White House Hotel
Meliá White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regent’s Park underground stations are all within a 5-minute walk.
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