Nobu Hotel London Portman Square
Luggage Porter
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About the Role
As a Porter, you will be one of the first faces our guests meet, playing a key role in creating a warm welcome from the moment they arrive. Supporting guests with their luggage, providing local knowledge and assisting with arrivals and departures, you will help deliver a seamless and memorable experience that reflects the exceptional service standards of Nobu Hotel London Portman Square.
Working closely with the Concierge, Front Office and Housekeeping teams, you will ensure every guest feels welcomed, valued and cared for throughout their stay.
You will
- Welcome guests warmly and create an exceptional first impression on arrival
- Assist guests with luggage, parcels and personal belongings with care and professionalism
- Escort guests to their rooms and provide information about the hotel and its facilities
- Respond confidently to guest enquiries regarding the hotel, local area and transport options
- Maintain the entrance, lobby and guest arrival areas to the highest presentation standards
- Work closely with the Concierge and Front Office teams to deliver seamless guest experiences
- Assist with guest requests, deliveries and errands throughout the hotel
- Report maintenance issues and follow up where required
- Support and welcome new team members into the department
- Attend team briefings and contribute ideas to improve the guest experience
- Demonstrate a proactive, positive and service focused approach to work
- Embody Nobu values of Family, Crafted, Smile and Kokoro in every interaction
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What We're Looking For
You enjoy meeting people and take pride in creating memorable first impressions. Friendly, professional and approachable, you are confident communicating with guests from around the world and thrive in a fast paced luxury hospitality environment.
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You are physically active, organised and always willing to go the extra mile to support both guests and colleagues. Previous experience in a porter, concierge, guest services or customer facing role would be advantageous, although a positive attitude and genuine passion for hospitality are what matter most.
Benefits of Joining Our Team
- £1000 Refer a Friend Scheme
- Two hotel wide social events each year including our Employee Awards Night
- Discounted overnight stays across Nobu properties worldwide
- Discounted Pilates classes and wellness treatments
- Opportunities to progress within our hotel and the wider Nobu portfolio
- Innovative learning and development opportunities
- Exciting wellness and volunteering initiatives
- Up to 33 holiday days through length of service
- Life Assurance Scheme
- Cycle to Work Scheme
- Discounts on all food and beverage
- Free meals while on duty
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