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Luxury Marketing and Fashion Sales Executive
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Marketing and Fashion Sales Lead
Salary: £35,000 - £40,000 dependent on experience + performance-related bonus
Location: Shoreditch, London
Type: Studio-based, Full-time
Orhan London are looking for someone to help drive the next stage of growth for their established tailoring studio. This is a unique opportunity to join a close-knit team and play a key role in shaping the future of a business with over 20 years of craftsmanship, creativity, and exceptional customer service behind it.
This isn't a typical marketing role. Combining it with business development and sales, you'll focus on generating new business, re-engaging previous clients, strengthening our brand, and delivering an exceptional customer journey that encourages repeat business.
At Orhan London, we create bespoke tailoring and alterations for Hes, Shes, and Theys, celebrating individuality through outstanding craftsmanship and personal service. Working as part of our team of seven, you'll have the opportunity to bring fresh ideas, make a real impact, and help drive the business forward.
The Role
This is a hands-on, varied role with real responsibility.
You'll work closely with the founders, taking ownership of business growth by identifying new opportunities, developing partnerships, and nurturing client relationships. A key part of the role will involve reactivating our extensive database of dormant clients, converting previous customers into loyal repeat business, and ensuring every interaction reflects the high standards we're known for.
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Alongside business development, you'll take ownership of our marketing activity, looking at new ways to strengthen our brand, increase engagement, and ensure we're reaching the right audiences. You'll constantly be looking for opportunities to improve what we do, bringing new ideas to the table and having the freedom to implement them.
This is an opportunity for someone who enjoys variety, thinks commercially, and wants to play a genuine role in helping a successful independent business expand and grow.
What You'll Be Doing
Partnerships and Growth
- Creating new business opportunities, partnerships, and client channels.
- Proactively sourcing new business and identifying opportunities to expand our client base.
- Re-engaging our extensive database of previous clients, converting them into repeat customers.
- Identifying new markets, partnerships, and commercial opportunities.
- Actively developing the reputation and reach of the business.
- Bringing fresh ideas that contribute to long-term business growth.
Marketing and Brand
- Taking ownership of and expanding our social media channels, creating consistent, engaging, and high-quality content.
- Recognising opportunities and capturing photo and video content of studio and client interactions.
- Writing clear, authentic copy across social media, email campaigns, ensuring marketing partners' copy aligns with our brand voice.
- Identifying and delivering marketing activity that supports business growth.
- Working with our SEO and PPC partners to maximise marketing performance.
- Looking for creative ways to increase brand awareness and customer engagement.
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Sales and Client Journey
- Managing enquiries from first contact through to becoming loyal, repeat clients.
- Building genuine relationships with clients, creating trust, and delivering an exceptional experience.
- Managing and improving current systems, including Hubspot.
- Strengthening the customer journey to improve conversion, retention, and referrals.
- Maintaining a strong commercial focus while ensuring every client receives outstanding service.
- Continually looking for ways to improve the overall client experience.
Commercial Performance and Operations
- Monitoring business performance and identifying opportunities to increase revenue.
- Analysing results and adapting activity to maximise success.
- Supporting wider business projects, systems, and day-to-day operations where required.
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