Trilogy Jewellers
Luxury Sales Consultant
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Luxury Sales Consultant
Location: Mayfair, London
Position Type: Full-time, on-site
Schedule: Five days per week on a rota
Hours: 8:30am–6:30pm | Regular weekend working
Compensation: Competitive basic salary plus uncapped commission
About Trilogy Jewellers
Trilogy Jewellers is an independent luxury watch and jewellery specialist based in the heart of Mayfair. We work with exceptional timepieces and jewellery from some of the world’s most prestigious brands, serving private clients and collectors from the UK and internationally.
Our business is built on trust, discretion, and highly personalized service. We are looking for a highly motivated, energetic sales professional who can represent our company with the confidence, attention to detail, and professionalism expected of a Mayfair luxury showroom.
The Position
This is an opportunity to build a career in luxury watches and jewellery, bringing a proven sales background while developing specialist product and market knowledge alongside our experienced team.
You will welcome and advise discerning clients, manage enquiries, and build lasting relationships with high-net-worth individuals. You should be comfortable discussing high-value purchases, attentive to individual preferences, and driven to turn exceptional service into strong sales results.
Key Responsibilities
- Deliver a warm, polished, and highly personalized experience in our Mayfair showroom.
- Manage client enquiries across telephone, email, WhatsApp, and online platforms, responding professionally and following up consistently.
- Understand clients’ requirements and guide them towards suitable watches and jewellery, drawing on the expertise of the wider team where needed.
- Build and maintain a portfolio of private clients through thoughtful communication, attentive service, and long-term relationship building.
- Achieve and exceed individual sales targets, taking ownership of enquiries from first contact through to purchase and aftercare.
- Develop your knowledge of luxury brands, watch models, specifications, and the pre-owned market.
- Maintain accurate client records and sales documentation, handling confidential information and high-value transactions with care and discretion.
- Uphold exceptional standards of personal presentation and showroom presentation.
- Work closely with colleagues and support product listings, ecommerce, or social media activity when required.
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Your Experience and Approach
- A proven background in luxury sales, with clear examples of achieving targets and developing client relationships.
- Watch or jewellery sales experience is advantageous. Relevant sales experience in any luxury industry will be considered; specialist pre-owned watch knowledge is not a requirement for this role.
- Highly motivated, energetic, and commercially minded, with initiative and a strong desire to succeed.
- Polished, professional presentation and excellent verbal and written communication skills.
- Confidence working with high-net-worth individuals, with the discretion, judgement, and service standards expected in a luxury environment.
- Strong attention to detail, organization, and a willingness to learn from experienced colleagues.
- A collaborative, flexible approach within a small team, taking ownership and following tasks through.
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What We Offer
- Competitive basic salary based on relevant experience, plus uncapped commission.
- Access to an established international client base.
- Ongoing training and professional development to build your watch and jewellery expertise.
- Long-term career progression.
- The opportunity to work with exceptional watches and jewellery in the heart of Mayfair.
Working Arrangements
- Full-time and on-site in our Mayfair showroom.
- Five days per week on a rota, including regular weekend working.
- Working hours: 8:30am–6:30pm. You must be able to commit to the full working hours.
- You must have the right to work in the UK. Visa sponsorship is not available for this position.
Apply
Please submit your current CV, clearly showing your luxury sales experience, the brands or industries you have worked in, and examples of your sales achievements.
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