Wexas Travel
Luxury Tailor-made Travel Consultant – Scandinavia and Nordic specialist
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Job Title
Luxury Tailor-made Travel Consultant – Scandinavia and Nordic specialist
Reporting To
Sales Team Leader and Head of Sales
Overall purpose of Position
We are looking for a proven, experienced sales consultant with a passion to sell luxury and experiential holidays, primarily in the Scandinavia/Nordic region. Although you will frequently deal with worldwide clients as well through our three luxury brands – Best Served Scandinavia, The Luxury Holiday Company (TLHC) and Wexas Travel.
You will have excellent destination knowledge, either gained through living or working in Scandinavia/Nordic or through extensively travelling and selling the region. With a proven track record in sales, ideally gained in a luxury or tailor-made travel company, you will have high-touch customer relationship skills needed to close sales and delight our clients.
Place of work
The role will be either a mix of office and home working, or full-time home working depending on experience.
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How to apply
Apply via LinkedIn or by email to vicky.virgo@wexas.com. No agencies, please.
Key Responsibilities/Objectives
- Use your destination knowledge and personal insight to design and convert to sale individual tailor-made itineraries for our clients
- Maximise every enquiry (whether phone call or email) with friendly and professional service and quickly identify good leads
- Offer the highest levels of customer service and be prepared to ‘go the extra mile’ throughout the sales and after-sales processes to ensure a high repeat ratio
- Use our preferred destination partners to offer high-quality product and optimum return on sales and offer ancillary products as appropriate to enhance our clients’ journeys
- Confidently interact with clients by email, phone, and occasionally face-to-face to build loyal relationships and repeat business
- Work closely with our Scandinavia product manager to gain the first-class product and regional knowledge expected by our clients
- Be a proud advocate for travelling with Wexas, The Luxury Holiday Company, and Best Served Scandinavia, and be confident to guide and recommend products that will exceed our clients’ expectations
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Professional/Technical Competencies
- A proven track record in long-haul (ideally luxury or experiential) sales in Scandinavia/Nordic
- GDS experience, ideally Amadeus
- Commercially aware
- In-depth knowledge of the Scandinavia/Nordic
- Ideally educated to degree level or equivalent
Personal Competencies
- Passion and enthusiasm for travel
- Excellent communication and interpersonal skills, actively listening to and fulfilling clients’ needs
- Attention to detail
- Results-oriented with personal motivation to deliver and exceed targets
- Calm under pressure and flexible attitude to managing changes
- Strong time management and personal organisation skills
- Confident with clients and able to build trust and loyalty
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