Wexas Travel
Luxury Tailor-made Travel Consultant – Wildlife and Birding specialist
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Job Title
Luxury Tailor-made Travel Consultant – Wildlife and Birding Specialist
Reporting To
Sales Team Leader and Head of Sales
Overall Purpose of Position
We are looking for a proven, experienced sales consultant with a passion to sell wildlife experiential holidays, primarily in the Africa, Asia, and South America regions, although you will frequently deal with worldwide clients as well through our four brands – 2By2 Holidays, Best Served Scandinavia (BSS), The Luxury Holiday Company (TLHC), and Wexas Travel.
You will have excellent wildlife and destination knowledge, either gained through living or working in Africa, Asia, or South America or through extensively travelling and selling wildlife and birding holidays. With a proven track record in wildlife, ideally gained in a tailor-made travel company or in destination, you will have high touch customer relationship skills needed to close sales and delight our clients.
Place of Work
The role will be either a mix of office and home working, or full-time home working depending on experience.
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How to Apply
Apply via LinkedIn or by email to vicky.virgo@wexas.com. No agencies, please.
Key Responsibilities/Objectives
- Use your wildlife and destination knowledge and personal insight to design and convert to sale individual tailor-made itineraries for our clients
- Maximise every enquiry (whether phone call or email) with friendly and professional service and quickly identify good leads
- Offer the highest levels of customer service and be prepared to ‘go the extra mile’ throughout the sales and after-sales processes to ensure a high repeat ratio
- Use our preferred destination partners to offer high quality product and optimum return on sales and offer ancillary products as appropriate to enhance our clients’ journeys
- Confidently interact with clients by email, phone, and occasionally face-to-face to build loyal relationships and repeat business
- Work closely with our long haul product managers so you have first class wildlife, product, and region knowledge as expected by our clients
- Be a proud advocate for travelling with 2By2 Holidays, TLHC, Wexas, and Best Served; and confident to guide and recommend product that will exceed our clients’ expectations
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Professional/Technical Competencies
- A proven track record in wildlife and/or birding (ideally experiential) sales in the Africa, Asia, and South America regions
- GDS experience, ideally Amadeus
- Commercially aware
- In depth knowledge of wildlife destinations
- Ideally educated to degree level or equivalent and/or can speak a second language
Personal Competencies
- Passion and enthusiasm for wildlife, birding, and experiential travel
- Excellent communication and interpersonal skills, actively listening to and fulfilling clients’ needs
- Attention to detail
- Results orientated with personal motivation to deliver and exceed targets
- Calm under pressure and flexible attitude to managing changes
- Strong time management and personal organisation skills
- Confident with clients and able to build trust and loyalty
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