AC Group
Luxury Travel Consultant
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Company Description
Founded in 1999, since then we have grown and expanded to incorporate four premier brands with offices in London, Edinburgh, Paris and Drogheda (Ireland). In 2017 the AC Group acquired French Travel Partners, an inbound travel company that has been delivering destination management and specialist tours since 1985.
Our AC brands are built on a reputation for delivering first-class service. Our long-standing experience delivering tours since 1999, combined with our stellar reputation enables us to negotiate excellent rates on luxury hotels and facilitate fabulous experiences that you and your guests will remember for a very long time to come.
Role Description
This is a full-time, on-site Luxury Travel Consultant role based in London or Edinburgh. Reporting to the Reservations Manager, the Luxury Travel Consultant will play an important role in delivering the exceptional, highly personalised service expected from AC Luxe, our high-end luxury travel division for corporate, family and individual travellers.
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The role is responsible for creating fully tailor-made itineraries combining luxury hotels with indulgent, unique and carefully selected ground services experiences. From initial enquiry through to final confirmation, travel and post-trip follow-up, the Luxury Travel Consultant will ensure every detail is handled accurately, proactively and to an exceptionally high standard.
The role requires strong destination expertise, commercial awareness and creativity, with a focus on converting enquiries, maximising appropriate revenue opportunities and delivering a seamless client experience.
Qualifications
- Previous experience within luxury travel, tailor-made travel or a destination management environment, with experience of booking hotels and itineraries in the UK and Ireland.
- Strong knowledge of UK, Ireland and France travel destinations, with the ability and motivation to continuously build destination and product expertise.
- Exceptional organisational skills, with the ability to manage multiple enquiries and bookings while meeting deadlines.
- Excellent attention to detail and consistently high levels of accuracy.
- Excellent customer service skills, with a proactive approach that consistently seeks to go above and beyond for clients.
- Strong commercial awareness, including a focus on conversion, appropriate upselling and securing competitive supplier rates.
- Very strong negotiation and influencing skills when working with both suppliers and clients.
- An empathetic ability to listen and communicate effectively, confidently and articulately.
- A self-starter who takes pride in their work while recognising the importance of collaboration and being part of a team.
- A positive outlook with a flexible, solution-focused approach.
- Confident using IT tools and travel operating systems, with the ability to learn new systems quickly, experience of Tourplan would be advantageous.
- Flexibility to participate in the out-of-hours emergency rota.
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