Ambitions Travel Recruitment
LUXURY TRAVEL COORDINATOR
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LUXURY TRAVEL COORDINATOR / TRAVEL SALES SUPPORT COORDINATOR
Surbiton — Hybrid | 3 Days Office, 2 Days Home
Up to £35,000 DOE
Luxury Travel Coordinator job in Surbiton within the luxury travel industry, offering up to £35,000 DOE. This is a client-facing sales support role covering follow-ups, re-quoting, handovers and client communications within a growing, award-winning business.
Do you?
- Thrive in a fast-paced, client-facing role where organisation and follow-through make all the difference?
- Enjoy managing the details — from re-quoting and handovers to keeping notes clear and up to date — so nothing ever slips through the cracks?
- Confident stepping in for sales colleagues, communicating with clients directly and keeping everything on track while they're out of the office?
- Bring resilience, conscientiousness and great attention to detail to everything you do?
Our Customer
Our client is a specialist luxury travel business, creating tailor-made journeys. Recognised within the industry and the recipient of multiple awards, they are known for their expertise and for delivering exceptional, personalised experiences for their clients.
They are now seeking a Luxury Travel Coordinator to support their sales teams, ensuring seamless service continuity, accurate follow-up and outstanding client care whenever salespeople are out of the office.
The Role
In this role, you will support the sales teams by covering follow-up tasks, managing handovers and maintaining clear client communication whenever colleagues are unavailable.
- Provide comprehensive cover for salespeople during their absence, ensuring uninterrupted client service
- Complete follow-up tasks promptly and accurately, ensuring no client request is overlooked
- Re-quote customers as necessary to meet evolving needs and preferences
- Arrange and conduct thorough handover meetings with sales colleagues
- Maintain detailed, up-to-date notes to support smooth transitions back to the original salesperson
- Support the conversion of enquiries into confirmed sales alongside the wider sales team
- Construct and refine quotes and draft professional client emails
- Carry out pre-departure and welcome-home calls to ensure clients have everything they need
- Address and resolve client issues or concerns promptly
- Ensure adherence to sales procedures, correcting any discrepancies as needed
- Provide feedback to the Client Experience Manager on procedures not consistently followed
- Suggest and help implement improvements to client experience and operational efficiency
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Experience Required
- Previous experience in sales or sales support within the travel industry is essential
- Strong organisational and multitasking abilities
- Excellent verbal and written communication skills
- High attention to detail and accuracy
- Able to work independently and as part of a team
- Proactive approach to problem-solving and personal development
- Familiarity with the travel industry or a similar sector is a plus
Benefits
- Hybrid working — 3 days in the Surbiton office, 2 days from home
- Up to £35,000 DOE
- Bonus potential of up to 15%
- 25 days annual leave plus bank holidays
- Fam trips every other year
- Supportive, detail-focused team culture
Frequently Asked Questions
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What is the salary for a Luxury Travel Coordinator in luxury travel in Surbiton? Up to £35,000 DOE. Ambitions Travel Recruitment will share the full package details directly with shortlisted candidates.
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What does hybrid working look like in this role? Three days in the Surbiton office, two days from home — structured and specific, not subject to change at short notice.
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Is luxury or travel industry experience required? No — strong customer service, organisation and communication skills matter most. Ambitions Travel Recruitment will fully brief all shortlisted candidates before interview.
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How do I apply through Ambitions Travel Recruitment? Apply via this page. Ambitions Travel Recruitment reviews every application personally — no automated screening. Register at ambitionstravelrecruitment.com to be considered for future roles.
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What does a Luxury Travel Coordinator do? They support sales teams by managing follow-ups, re-quotes, handovers and client communications whenever salespeople are unavailable, ensuring continuity of service.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Who are Ambitions Travel Recruitment? Ambitions Travel Recruitment is a specialist leisure travel recruitment agency placing professionals across all areas of leisure travel — including, but not limited to, tour operators, tailor-made travel, luxury companies, expedition and adventure travel, ocean and river cruise lines, ski operators, and UHNW concierge businesses — in the UK, South Africa, GCC, Asia, and North America. Founded by Fi Morrison-Arnthal with 35+ years' experience.
IMPORTANT
- If this role ticks your boxes and you've got the relevant experience, then click and apply
- If this role isn't for you but you'd be keen to receive suitable job alerts, then register with us now at www.ambitionstravelrecruitment.com
- Due to the massive number of applications, we receive, we're usually only able to reply to candidates whose requirements meet our customers' needs. We're super grateful that you take the time to apply, and we will save your CV and be in touch for other suitable roles
- Please visit our website www.ambitionstravelrecruitment.com for our full privacy policy which explains how we store and access your personal data and our candidate promise to never share your details with an employer without your prior consent etc.
Click here to apply for this Luxury Travel Coordinator job, which is being recruited by Ambitions Travel Recruitment.
Ambitions Travel Recruitment places professionals across all areas of leisure travel, including tour operators, tailor-made travel, luxury companies, expedition and adventure travel, ocean and river cruise lines, ski operators, and UHNW concierge businesses, in the UK, South Africa, GCC, Asia, and North America. With over 100 combined years of industry experience, we are trusted by global corporations, independent travel businesses, and growing operators to source hard-to-find specialists through a headhunting approach that reaches candidates who never appear on job boards.
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