Luxury Travel Operations Support Executive

Our Client

Our client is a fast-growing and ambitious luxury travel organization, who are now looking for an experienced Operations Support Executive to join them.

Role Overview

This is a pivotal role at the heart of their Operations team and the successful candidate will take ownership of the operational administration that underpins every departure — from preparing detailed passenger manifests and managing sensitive guest information, to acting as the dedicated link between their Reservations team and hotel partners worldwide.

This is far more than an administrative position. As the business implements its new CRM system, you will become the champion for its rollout within Operations: shaping requirements, testing functionality, ensuring data quality, and training colleagues so the system delivers real efficiency for the department. For the right candidate, this role offers a clear path from operational support into systems and process leadership, with the opportunity to define how a growing luxury travel business runs its operations.

This is an exceptional opportunity to join a luxury travel company at an exciting time of growth and on offer is a highly competitive starting salary, rising as the role develops, plus excellent benefits.

Role Responsibilities

• Prepare accurate, detailed passenger manifests, ensuring documentation is complete and delivered to agreed deadlines.
• Act as the primary point of contact between the Reservations team and hotel partners for pre- and post-tour additional night requests.
• Check rates and availability with hotels, negotiate where appropriate, and turn around requests quickly to reduce the administrative load on the wider Operations team.
• Benchmark hotel rates against contracted and market rates to support negotiations and ensure value for money.
• Build and maintain a central database of hotel and supplier contacts, contracted rates, and booking terms.
• Maintain operational trackers and produce regular reporting for the department — e.g. booking status, additional-night requests, outstanding passenger information, and supplier response times.
• Create and maintain standard operating procedures, templates, and a departmental knowledge base to streamline recurring tasks and support consistency across the team.
• Act as the Operations department's champion and super-user for the implementation of the company's new CRM/CRS system.
• Support data cleansing and migration, ensuring passenger, supplier, and booking data transfers accurately into the new system.
• Participate in user-acceptance testing, log and track issues, and verify fixes ahead of go-live.
• Develop training materials and train Operations colleagues on the new system, embedding best practice and driving adoption across the department.